Customer Service Coordinator (Entry Level)

Join Our Team

We are looking for a customer-focused and detail-oriented Customer Service Coordinator to join our growing medical device company. In this role, you will serve as a primary point of contact for customers and distributors while supporting order processing, shipment coordination, returns management, and cross-functional communication.

This is an excellent opportunity for an early-career professional to gain hands-on experience in the medical device industry and collaborate with teams across Operations, Finance, Quality, Regulatory, and Supply Chain.

What You'll Do

• Respond to customer and distributor inquiries via phone and email
• Process customer orders and coordinate shipments
• Provide order status updates and assist with billing-related questions
• Manage customer records, documentation, and follow-up activities
• Coordinate communication between customers, distributors, and internal teams
• Support the RMA (Return Merchandise Authorization) process, including tracking and resolution
• Assist with distributor onboarding, training, and documentation
• Contribute to process improvements that enhance customer service and operational efficiency

What We're Looking For

• 0–3 years of experience in customer service, order processing, administrative support, or a related role
• Associate’s or Bachelor’s degree in Business Administration, Communications, or a related field preferred
• Strong communication and interpersonal skills
• Excellent organizational skills and attention to detail
• Ability to manage multiple priorities in a fast-paced environment
• Proficiency in Microsoft Office (Outlook, Word, Excel, Teams)
• Experience with ERP, CRM, NetSuite, or order management systems is a plus
• A positive attitude, reliability, and eagerness to learn and grow professionally

Why Join MID Labs?

• Work in a collaborative and supportive environment
• Gain exposure to multiple business functions
• Build experience in the growing medical device industry
• Develop skills that can lead to future career growth opportunities

Annual Compensation:$65,000 – $85,000 DOE (Depending on Experience)

Location: San Leandro, CA (Onsite)

Employment Type: Full-time

Company Website:www.midlabs.com

Interested?

Apply through LinkedIn or send your resume to [email protected].

We look forward to hearing from you!