Implementation & Onboarding Specialist

What You'll Be Doing

As an Implementation Specialist, you'll be responsible for onboarding new customers as well as
supporting existing customers with workflow changes, configuration updates, and feature
adoption initiatives.

You will work across all Monkspace.ai business segments, including:
● Residential
● Commercial
● Malls

Key Responsibilities

● Lead end-to-end onboarding and implementation projects for new customers.
● Understand customer business processes and configure the platform to meet their
operational requirements.
● Conduct discovery sessions to gather customer requirements and implementation
needs.
● Configure workflows, modules, user permissions, and platform settings based on
customer requirements.
● Support existing customers with configuration changes, workflow enhancements, and
feature rollouts from time to time.
● Develop implementation plans, project timelines, and onboarding milestones.
● Coordinate with Product, Engineering, Customer Success, and Support teams to ensure
successful project execution.
● Conduct product demonstrations, onboarding sessions, and training programs for
administrators and end users.
● Educate customers on Monkspace.ai's products, capabilities, and best practices.
● Drive product adoption and ensure customers are successfully utilizing key features and
workflows.
● Collect customer feedback during onboarding and implementation, and share insights
with internal teams to improve the product and customer experience.
● Monitor onboarding progress and proactively identify risks, blockers, and opportunities
for improvement.
● Maintain implementation documentation, project trackers, onboarding plans, and
knowledge articles.
● Leverage AI tools wherever applicable to improve productivity, communication,
documentation, and project execution.

What We're Looking For

Required

● 2–4 years of experience in Implementation, Onboarding, Customer Success,
Professional Services, Project Management, Technical Support, or similar
customer-facing roles.
● Strong verbal and written communication skills.
● Excellent presentation and training skills.
● Strong organizational and project management capabilities.
● Ability to manage multiple onboarding and implementation projects simultaneously.
● Strong stakeholder management skills and the ability to collaborate across teams.
● Strong problem-solving and analytical thinking abilities.
● Ability to prioritize tasks effectively based on customer requirements, business priorities,
and implementation timelines.
● High attention to detail and a structured approach to execution.
● A self-starter mindset with the ability to take ownership and drive outcomes
independently.

Preferred

● Prior experience implementing SaaS products.
● Exposure to Property Technology (PropTech) platforms.
● Experience working with Residential, Commercial, or Mall operations and technology
solutions.
● Experience conducting customer onboarding, implementation, training, and adoption
programs.
● Familiarity with onboarding, implementation, or project management tools.
● Basic understanding of APIs, integrations, JSON, SSO, or data migration concepts.
● Experience using project management platforms such as JIRA, ClickUp, Asana, Trello,
Monday.com, or similar tools.
● Familiarity with CRM platforms such as HubSpot, Salesforce, or Zoho CRM.
● Familiarity with AI tools and technologies and the ability to leverage them to improve
efficiency, accelerate learning, and enhance customer outcomes.

What Success Looks Like

Success in this role will be measured by:

● Successful onboarding and go-live of customer accounts.
● Timely completion of implementation projects.
● Strong product adoption and feature utilization.
● Positive customer onboarding and training feedback.
● Effective stakeholder management and communication.
● High customer satisfaction during the implementation journey.
● Ability to drive customer outcomes while managing multiple projects simultaneously.

Who Will Succeed in This Role?

We're looking for someone who is:

● Customer-focused and passionate about helping customers succeed.
● Highly organized and detail-oriented.
● Comfortable managing multiple priorities in a fast-paced environment.
● A strong communicator who enjoys training and engaging with customers.
● Proactive, resourceful, and solution-oriented.
● Curious and eager to learn new technologies.
● Able to balance customer needs with business priorities.
● Excited to make a direct impact on customer success and product adoption.

Why Join Monkspace.ai?

● Work closely with leading residential communities, commercial properties, coworking
operators, and shopping malls.
● Own the customer onboarding journey and directly influence customer success.
● Collaborate with Product, Engineering, Customer Success, and Leadership teams.
● Take on meaningful responsibilities and accelerate your professional growth.
● Be part of a company shaping the future of property technology.

If you're passionate about onboarding customers, driving adoption, and delivering exceptional
customer experiences, we'd love to hear from you