Customer Success & Product Delivery Specialist

Company: Growith
Location: Dallas, TX
Work Mode: In-office
Experience: 3–5 years
Compensation: USD $2,500–$3,000/month
Comfortable using: Own PC / Mac for office work

Growith is looking for a sharp, customer-focused Customer Success & Product Delivery Specialist to manage the journey from product readiness to successful customer onboarding. This role is ideal for someone who enjoys working closely with customers, understands SaaS and/or POS product delivery, and can turn requirements into smooth implementation experiences.

You will be responsible for preparing products for customer use, coordinating delivery timelines, onboarding new clients, training users, and maintaining clear communication throughout the customer lifecycle. The right candidate should be organized, confident in client-facing conversations, and comfortable working with internal teams to ensure every customer launch is handled professionally.

Key Responsibilities

1. Prepare and coordinate product readiness before customer delivery.
2. Manage SaaS/POS product implementation, onboarding, and go-live support.
3. Communicate clearly with customers during setup, training, issue resolution, & post-launch follow-up.
4. Work with product, sales, and support teams to ensure smooth handoffs and customer satisfaction.
5. Understand customer requirements and translate them into actionable delivery steps.
6. Conduct product walkthroughs, training sessions, and adoption check-ins.
7. Track onboarding progress, customer updates, risks, and feedback.
8. Build strong customer relationships focused on trust, clarity, and long-term success.

Requirements

1. 3–5 years of experience in Customer Success, Implementation, Product Delivery, or Account Management.
2. Experience with POS systems and/or SaaS product delivery is strongly preferred.
3. Excellent verbal and written communication skills.
4. Strong ownership, follow-up discipline, and customer-first mindset.
5. Comfortable working from office in Dallas, TX.
6. Ability to manage multiple customer onboarding projects at the same time.

Ideal Candidate
You are proactive, polished, detail-oriented, and comfortable being the bridge between customers and internal teams. You know how to keep customers informed, calm, and confident from onboarding to adoption.