IT Manager / Software Application Analyst

IT Manager / Software Application Analyst

Location: On-site - Kenosha, WI

Schedule: On-site during business hours; remote/on-call after hours

Support Model: Participates in 24/7/365 coverage

Clearance: Must meet FBI CJIS Security Policy requirements

Role Summary

• Leads all IT operations for Kenosha Joint Services, ensuring availability,

security, and performance of mission-critical systems, standard systems, and

infrastructure. Oversees vendor relationships, project management, and

compliance.

Key Responsibilities

• Provide on-site leadership during normal business hours and remote/on-call

support after hours.

• Oversee support for mission-critical systems including CAD, LERMS, Jail,

Mobile, and TIME System.

• Oversee support for standard systems including ERP, Office 365, scheduling,

evidence, fleet, and other applications.

• Manage workstation and user support including imaging, installation,

patching, antivirus, break/fix, and inventory.

• Oversee server administration including Microsoft/Linux servers, updates,

permissions, and security.

• Oversee network operations including 24×7 monitoring, firewalls, VPN,

antivirus, and connectivity.

• Oversee backup and recovery operations including data restoration and email

recovery.

• Coordinate maintenance of system interfaces across multiple applications and

external systems.

• Lead annual assessment and inventory reporting.

• Oversee equipment lifecycle management including procurement, tracking,

and warranty management.

• Oversee helpdesk operations, ticketing workflows, and reporting.

• Ensure cybersecurity compliance, MFA management, and participation in CJIS

audits.

• Attend required monthly meetings and participate in annual budget planning.

• Manage vendor relationships and support automation scripting initiatives.

• Ensure compliance with response time requirements for all priority levels.

• Required Skills

• IT leadership in 24/7 public safety or government environments

• Strong knowledge of servers, networks, cybersecurity, and enterprise

applications

• Experience with mission-critical systems

• Excellent communication and vendor management

Required Qualifications

• 5+ years of IT management or senior systems/application administration

experience.

• Strong understanding of enterprise IT environments (servers, networks,

cybersecurity).

• Experience supporting public safety systems (CAD, LERMS, Jail, Mobile)

preferred.

• Familiarity with CJIS Security Policy or willingness to obtain certification.

• Excellent communication, leadership, and vendor-management skills.

Preferred Qualifications

• Experience with Tyler Public Safety Software Suite.

• Background in government, law enforcement, or 24/7 operational

environments.