Director of Operations, Digital Assets

Your Role:

This role is position is for an experienced trading operations manager with automated trading and middle and back office experience. This includes

• leading our US spot exchange operations (Alpaca Crypto LLC)
• leading our Bahamas spot and derivatives exchange operations (AlpacaX Crypto Limited)
• building and maintaining our internal trading desk

Things You Get To Do:

You will build and manage a globally distributed team of trade ops associates providing 24/5 service coverage.

You and your team:

• Directly engage with our customers, providing a world-class service
• Review, identify and resolve trade differences
• Process trade corrections and cancellations
• Inventory account reconciliation
• Provide input into new procedures and processes as well as revisions to existing operations procedures and processes
• Manage our trading desk (internal market maker) and work with engineering to build and monitor trading systems performing automated hedging strategies
• Manage our global fiat banking relationships
• Maintain relationships with liquidity providers, token projects and all our vendors
• Assist with financial and regulatory audits
• Work closely with engineering to bring industry-leading crypto products to market

Who You Are (Must-Haves):

• Experienced running middle/back office trade operations for a brokerage or crypto exchange
• Built and managed a globally distributed customer service focused team providing world-class 24/5 service coverage
• Experience trading crypto professionally
• Experience in US crypto regulations

Who You Might Be (Nice-To-Haves):

• Quant research or have previously run a trading desk
• Entrepreneurial experience as co-founder / founding team of a startup
• Operated within a SOC 1/2 Type 2 certified environment