People Operations

About Pulley

Pulley helps the country’s top architects, builders, and retailers speed up every project in their portfolio. With AI-powered permitting intelligence and expert guidance, we eliminate costly delays and bring predictability across the full lifecycle of commercial projects.

Today, permitting is the slowest, most uncertain part of building, spread across 19,000+ jurisdictions with different rules, timelines, and surprises. Pulley gives project teams the clarity and predictability they need to move from planning to opening without delays.

We support rollout programs for brands like J.Crew, Solidcore, and Hibbett Sports, as well as major data center buildouts, EV charging networks, and other commercial projects. Our platform dramatically reduces approval timelines, improves forecasting accuracy, and removes thousands of hours of manual work from design and construction teams.

Founded in 2021, Pulley combines deep permitting expertise with purpose-built AI from people who have created products used by millions. We’re backed by CRV, Susa Ventures, Fifth Wall, and leaders from Plaid, Segment, ServiceTitan, and Procore.

The Role

We're bringing on our first dedicated People Operations hire to own the infrastructure that allows our employees at Pulley to do the best work of their careers.

This is a hands-on, end-to-end role. You'll inherit a number of running operations and also launch net new programs. You'll be both the architect and the operator: building the playbooks, then running them.

What You'll Do

• Own the employee lifecycle. From onboarding to offboarding and everything in between.
• Oversee total rewards. Leveling, compensation cycles, and benefits administration.
• Build the performance and development engine. Lead the performance review process, design the manager enablement program, and operationalize internal pulse surveys.
• Be the trusted point for employee relations. Sensitive issues handled with care, discretion, and judgment.
• Be the bridge between the company and the technology we use. Hardware procurement, software access provisioning and deprovisioning, and partnering with Engineering / IT on security.
• Steward compliance and policy. Maintain the Pulley Employee Handbook, coordinate visa sponsorship, and organize People docs so employees can self-serve.
• Further belonging. Celebrations, swag, milestones, offsites, and the rituals that make Pulley feel like Pulley.

Who You Are

• A builder. You see scattered processes and instinctively want to systematize them. You believe SOPs are an act of generosity to your future self and your teammates. You leverage technology to be maximally efficient.
• High-judgment, low-drama. You handle sensitive conversations with discretion and care, and you know when to escalate vs. resolve.
• A natural context switcher. Comfortable moving between onboarding, HRIS configurations, and a performance management conversation in the same morning, without dropping any of them.

This role is 3x/week minimum in our NYC (FiDi) office.

You Likely Have

• Experience scaling a People Ops function, ideally as an early People hire at a fast-growing business.
• Standout writing ability. You'll write policies, comms, manager talking points, and SOPs constantly. The artifacts you develop is how People Ops scales.