IT Helpdesk Specialist

What you'll do:

Serve as the primary IT point of contact for the Boston office, providing both in-person and remote support

Handle new hire onboarding, laptop allocation, setup, and getting employees up and running on day one

Manage offboarding processes for departing employees

Prepare and ship laptops and equipment to remote employees across the US

Work the global ticketing system, resolving issues and prioritizing requests alongside the global IT team

Own the office meeting rooms, ensuring A/V and conferencing systems (Teams) are always ready and working

Take responsibility for office networking, wired and wireless connectivity

Troubleshoot and resolve hardware and software issues across Windows and macOS

Manage and maintain IT inventory and assets for the office

Support day-to-day software, applications, and office technology needs

Follow and help enforce IT security policies, handling sensitive data responsibly in line with company and industry compliance standards

Create and maintain IT documentation and knowledge base articles for users and the global team

You'll excel by:

Being self-sufficient and taking full ownership of the office's IT needs, a true one-person operation backed by a global team

Delivering excellent customer service with a focus on problem-solving

Communicating clearly and building strong relationships with employees at all levels

Working well under pressure, prioritizing tasks, and meeting deadlines

Being a reliable team player who can also work independently in a fast-paced global environment

Requirements:

What you'll bring:

2+ years of experience in a Helpdesk or IT support role

Hands-on experience supporting Windows and macOS in a domain environment

Experience administering Microsoft Intune and Kandji MDM platforms

Experience with Entra ID (Azure AD) and Microsoft Office 365 administration

Experience working with a ticketing/ITSM system (e.g., Jira Service Management or Freshservice)

Good understanding of networking (wired and wireless)

Experience with onboarding/offboarding and asset management

Salary Range:

$ 85,000-100,000 per year

Position Intro:

Join our rapidly growing team in an AI-driven leading fintech company serving the insurance and banking industries. We're looking for a talented and service-oriented IT Helpdesk Specialist to be the face of IT in our Boston office, supporting our Boston-based team as well as US-based remote employees.

In this role, you'll be the go-to person for all office IT needs, providing hands-on support in the office and remotely, while working as part of our global IT team. You'll play a vital role in ensuring the smooth day-to-day operation of our office technology and in delivering an excellent experience to every employee, from their first day onward. This is a primarily on-site role based in our Boston office, reporting into the global IT team.