Senior IT Systems Engineer

About the role

This is an exciting opportunity to own and shape the future of IT operations at Point, supporting a fast-growing global workforce while serving as the primary technology partner for our Manila office. You will lead the end-to-end management of our Apple ecosystem through Jamf Pro, administer Google Workspace, drive security and compliance initiatives, and build scalable automation solutions that enhance the employee experience. As a key member of the team, you'll have the opportunity to evaluate and implement cutting-edge AI tools to improve productivity and operational efficiency across the organization. This role combines hands-on technical expertise, strategic problem-solving, and global collaboration, ensuring seamless support for Point employees worldwide while partnering closely with local Manila vendors. To maximize impact across regions, the position may include a flexible schedule that overlaps with both U.S. Pacific Time and Manila business hours.

Onsite Expectations

This role follows a hybrid work arrangement. The expected onsite schedule is once or twice a week.

Your responsibilities

• Own full lifecycle management of macOS devices using Jamf Pro; lead OS/software patching using Jamf, Nudge, Automox, etc.
• Administer and optimize Google Workspace for the organization, including user management, security settings, and integrations.
• Automate provisioning and deployment workflows (Python, Bash, Zapier, Workato, etc.); proactively identify and implement AI-powered tools to improve IT workflows and team efficiency.
• Configure new employee SaaS accounts as directed; manage Chrome enterprise profiles and enforce security policies (CIS compliance).
• Manage IT tickets and escalations using Jira Service Management, ensuring timely resolution within required SLAs; act as a higher-tier resource for complex Apple-related IT issues.
• Collaborate with security, compliance, and global IT teams; help with other Point IT and IT security projects as directed.
• Manage IT vendor relationships with local vendors.
• Document internal IT processes and contribute to team knowledge base.
• Coordinate onboarding with new employees and contractors; set up and maintain laptops for Point employees in Manila as needed.

About you

• Equivalent of a U.S. 4-year bachelor’s degree program.
• Jamf certified with 6+ years of hands-on Jamf Pro experience.
• 6+ years of IT Systems Engineering experience focused on the Apple ecosystem.
• 8+ years of IT support experience.
• Excellent written and verbal English communication skills.
• Expertise in macOS device management, Jamf Pro administration, OS/software patching, and Chrome profile management.
• Experience administering Google Workspace, including user management, security configuration, and third-party integrations.
• Strong IT automation and scripting skills (Python, Bash, or equivalent), with experience evaluating and implementing AI-powered productivity tools.
• Experience managing SaaS platforms, role-based access controls, and security policy enforcement, including CIS compliance standards.
• Strong technical troubleshooting skills, systems knowledge, and experience managing IT support requests through Jira Service Management or similar ticketing platforms.

Nice to have:

• Experience with Confluence for documentation and knowledge management.
• Administrative experience with Zoom and Slack.
• Hands-on experience with AI tools, automation platforms, and productivity-focused AI integrations.