IT Administrator

About Instead

Instead is where tax work gets done. Our AI agent orchestrates the entirety of how work gets done in tax, from preparation and compliance to filing and advisory. It's a fundamentally new way of doing tax work, and it's why top 500 firms, Big Four teams, and enterprise corporate tax departments are choosing Instead.

What makes us unique: we hold full government approvals with the IRS, 48 states, and all cities to e-file 1040, 1041, 1120, 1120S, and 1065, with 706, 709, 990, 5500, 2290, and PPT coming for tax year 2026. Instead is a full replacement for CCH Axcess, GoSystem, UltraTax, OneSource, CorpTax, Lacerte, ProConnect, Drake, and more. No other tax startup will be able to offer these capabilities for years as we are two to three years ahead of everyone else in government approvals. This lets us build product experiences that are simply unmatched in the market.

Instead is backed by Conviction, IRIS (the largest tax software provider in the UK), Skylark, Aprio, and many of our partners and customers. Our team includes leaders from Intuit, Gusto, Zenefits, Thomson Reuters, Wolters Kluwer, PwC, BDO, RSM, and KPMG.

The Role

We're looking for an IT Administrator to own day-to-day IT operations across Instead's US and international offices. You'll be responsible for device management, employee onboarding and offboarding, helpdesk support, and keeping our IT systems running smoothly for a growing team.

You'll report to the Senior Director of Data Analytics and Business Systems and serve as the hands-on operator who makes sure every employee has the tools, access, and support they need from day one. This role is based in Hyderabad and supports teams across four office locations.

What You'll Do

• Manage employee onboarding and offboarding, including hardware provisioning, account setup, Okta access configuration, and gSuite administration
• Own device management across the company using MDM tools, including hardware acquisition, imaging, deployment, and remote management
• Administer Okta SSO, managing user access, security policies, and application integrations
• Provide helpdesk support for internal users across Slack, Zoom, Loom, Adobe, Microsoft Office, Tableau, and other tools
• Manage security and antivirus implementation and updates across all devices
• Support gSuite and AWS administration for a set of internal services
• Handle backup and recovery planning and implementation
• Coordinate IT operations across US and India offices, ensuring consistent standards and response times

What You Bring

• 3+ years of experience in IT systems administration and support
• Strong experience with Okta or similar identity and access management platforms
• Experience with MDM tools for device management across macOS and Windows
• Proficiency in gSuite administration
• Familiarity with AWS administration for basic services
• Excellent communication skills. You'll work across time zones with teams in the US and India
• Ability to prioritize and manage multiple support requests while maintaining quality

What Makes Someone Exceptional

• You treat IT support as a product. You measure response times, track recurring issues, and build systems to prevent problems before they happen
• You can manage onboarding for a new hire across three time zones and have everything ready before their first day
• You automate repetitive tasks. If you're setting up the same accounts manually every week, you build a script or workflow to handle it
• You're proactive about security. You don't wait for an audit to review access policies
• You stay calm under pressure and can troubleshoot urgent issues during US business hours from India

Compensation

Competitive salary + benefits

Location

Hyderabad, India (on-site)

Instead is an equal opportunity employer. We evaluate candidates based on capability, judgment, ownership, and fit for the role's responsibilities. We welcome candidates who can help us build a category-defining company in tax technology.