Director of Patient Access & Growth

Director of Growth & Patient Access
About the Role

Mood Health is seeking a strategic and execution-focused Director of Growth & Patient Access to lead and scale our patient acquisition, intake, and scheduling operations. This role sits at the intersection of growth, operations, technology, and client experience, ensuring prospective patients move seamlessly from initial inquiry to their first appointment while maximizing access to care.

As a key leader within our organization, you will oversee a growing team, optimize conversion and intake workflows, leverage data to drive performance, and champion the implementation of automation and AI-powered solutions that enhance efficiency, improve patient experience, and support scalable growth.

This is an ideal opportunity for someone who thrives in a fast-paced health tech environment and is passionate about using technology, operational excellence, and innovation to transform access to behavioral healthcare.

What You'll Do
Team Leadership & Organizational Growth
Lead, coach, and scale a high-performing Patient Access and Enrollment team.
Establish clear performance metrics, KPIs, and accountability frameworks aligned with company growth goals.
Foster a culture of ownership, continuous improvement, innovation, and patient-centered service.
Recruit, onboard, train, and develop top talent as the organization scales.
Build leadership capabilities within the team and create succession planning for future growth.

Growth, Conversion & Patient Access
Own and optimize the end-to-end patient acquisition funnel, from lead generation through completed intake and first appointment.
Drive improvements in conversion rates, speed-to-book, patient engagement, and overall access to care.
Identify and remove friction points throughout the patient journey.
Develop scalable processes that improve scheduling efficiency, provider utilization, and patient satisfaction.
Partner with marketing and growth teams to maximize conversion of inbound demand.

AI, Automation & Operational Innovation
Lead initiatives to implement AI-driven tools and workflow automation that improve team productivity and patient experience.
Evaluate and deploy emerging technologies that streamline intake, scheduling, patient communications, lead routing, and follow-up processes.
Utilize data and technology to reduce administrative burden while maintaining a high-touch patient experience.

Data, Analytics & Performance Optimization
Own operational dashboards and key growth metrics.
Analyze conversion funnels, patient engagement trends, provider capacity, and scheduling performance.
Conduct testing and process improvement initiatives to increase efficiency and revenue growth.
Use data-driven decision-making to identify opportunities and prioritize operational investments.

Cross-Functional Leadership
Partner closely with Clinical Operations, Recruiting, Product, Engineering, and Growth teams to align provider supply with patient demand.
Serve as the voice of Patient Access, helping shape product roadmap priorities and operational tooling.
Provide actionable insights regarding patient behavior, clinician availability, market demand, and capacity planning.
Drive initiatives that improve access, scalability, and patient outcomes across the organization.

Who You Are
5+ years of experience in growth operations, patient access, sales operations, customer success, revenue operations, healthcare operations, or related fields.
2+ years of leadership experience managing and scaling high-performing teams.
Experience in health tech, digital health, telehealth, SaaS, marketplace businesses, or other high-growth startup environments strongly preferred.
Strong understanding of conversion funnels, growth metrics, and operational performance management.
Passion for leveraging AI, automation, and emerging technologies to improve business outcomes and patient experience.
Demonstrated ability to build scalable systems and processes in rapidly evolving environments.
Highly analytical and comfortable using data to drive decisions and operational improvements.
Strong project management and change management capabilities.
Exceptional communication, leadership, and stakeholder management skills.
Mission-driven with a passion for expanding access to high-quality behavioral healthcare.