Bilingual Implementation Manager (French/English)

About the Team:

The Implementation team is customer-focused, collaborative, and results-driven. Team members work closely across departments to deliver exceptional customer experiences and help brands realize value quickly. We value ownership, continuous learning, innovation, and a strong commitment to customer success while fostering an inclusive and supportive environment.

Key Responsibilities:

• Lead onboarding and implementation projects for new customers from kickoff to go-live.
• Serve as the primary point of contact during the onboarding journey, building trusted customer relationships.
• Configure Yotpo solutions and guide customers through setup, integrations, and best practices.
• Collaborate with Sales, Customer Success, Product, and Technical teams to ensure a seamless implementation experience.
• Drive customer adoption, manage project timelines, identify risks, and ensure successful outcomes. Required Skills:
• Fluent French and English communication skills, both written and verbal.
• 2–5+ years of experience in implementation, onboarding, project management, customer success, or a similar customer-facing role.
• Strong project management and organizational skills, with the ability to manage multiple customer implementations simultaneously.
• Experience working with SaaS platforms and guiding customers through technical or product adoption processes.
• Excellent stakeholder management, communication, and problem-solving skills.
• Ability to collaborate effectively across teams in a fast-paced environment.

Preferred Qualifications (Nice to Have):

• Experience with customer onboarding, integrations, APIs, or technical implementation projects.
• Knowledge of digital marketing, customer retention, loyalty, reviews, or SMS marketing solutions.
• Relevant project management certifications or training. Why Join Us:
• Work directly with leading eCommerce brands across the EMEA region, with a particular focus on the French market.
• Develop expertise in project management, technical consulting, and stakeholder management while partnering with customers to achieve their goals.
• Collaborate with global cross-functional teams in a fast-paced SaaS environment and contribute to meaningful customer outcomes.

What we offer:

• Track to success – work in a dynamic organization with ambient and laid-back office atmosphere
• Individualized career development, rewards, and recognition.
• Work-life balance – 25 days paid vacation with add-ons for loyalty, regular team buildings and celebrations in and outside the country
• Additional health insurance package
• Internal mobility program and refer-a-friend program
• Managing a fixed monthly budget for social benefits thru Re:Benefit – a flexible online benefits solution
• Food vouchers
• E-learning portals and knowledge sharing sessions.
• Company backed Hackathons, Tech conferences, workshops events, etc
• Stocked kitchen and bar.
• Equity in options.
• Flexible hybrid capacity

If you're passionate about helping customers succeed, enjoy building strong relationships, and thrive in a dynamic SaaS environment, we'd love to hear from you. Join Yotpo and become part of a team that values collaboration, growth, and innovation while empowering some of the world's leading eCommerce brands to achieve lasting success.