Tier 1 Tech Support Representative (VoIP)

Requirements

• Must be able to work a flexible schedule and in hybrid modality
• High School Diploma
• Minimum 85% English proficiency (written and verbal)
• Strong communication and customer service skills
• Basic knowledge of software and hardware troubleshooting
• 1 year of experience in tech support, desktop support, or similar (preferred)
• Experience with remote desktop tools (e.g., TeamViewer, AnyDesk)

Technical Knowledge (Basic / Foundational)

Basic understanding of networking (CCNA knowledge is a plus, not required)

• Network monitoring concepts
• Routing fundamentals
• Basic cybersecurity awareness
• Basic Linux knowledge
• Exposure to telephone systems / PBX (nice to have)

What We Offer:

• Parking Subsidy
• Life and Medical Insurance
• Growth opportunities
• All law benefits (Bono 14, Aguinaldo, IGSS, IRTRA, Vacations)