Technical Services Specialist

Role: Technical Services Specialist - Broadcast Technology

Location: NewYork

Department: Customer Solutions and Services

Reports to: Director, Technical Services (based in LA)

ABOUT THE ROLE

This person will be a specialist for delivering Disguise projects across our Broadcast and XR customers. The Technical Services Specialist (Broadcast) will work across various platforms, primarily LED stages and mixed reality technologies, helping us achieve our clients' creative vision through our technical acumen.

The Technical Services Specialist will primarily support the ESPN HQ in Bristol, CT, and the 7 Hudson Studio in NYC. This position requires an in-depth, hands-on understanding of various disguise workflows, including xR, VP, DMX, and RenderStream.

This person will collaborate alongside Disguise’s solutions designers, creative services, project managers, engineers, third-party vendors, and most importantly, the customer - ensuring projects are implemented successfully; on time, to scope, within budget, and exceeding their expectations. The Technical Services Specialist will be experienced at collaborating with internal and external stakeholders across multiple regions and time zones.

The Technical Services Specialist will need to be based in NYC but will also be required to travel in response to global project demand. Both domestic and international travel is required (roughly once a month), and sometimes at short notice, where you will be onsite at the client for roughly 1-2 weeks per project

This person will play a pivotal role at Disguise as the gateway between our technology, the customer, and their audience's visual experience.

What you will do:

• ESPN Support

  • Bi-annual maintenance: You will collaborate with ESPN’s technical team to update and test the system. This involves updating the disguise system to the latest OS, D3 designer build, IPVFC firmware, and the newest version of the Renderstream plugin.
  • License Updates & General Support Duties: You will assist the ESPN team with the RenderStream license update process and provide ongoing system-related support. This includes conducting system health checks, offering workflow guidance, delivering bespoke training, and providing last-minute firefighting support when critical issues arise.

• While your primary focus will be supporting ESPN and other NYC-based clients, you will also have the opportunity to work on diverse projects across virtual production, immersive experiences, and fixed installations. If you do not have direct experience in these secondary industries, Disguise will provide the necessary training to get you up to speed.

EXPERIENCE:

• xR / VP Experience: 3+ years of hands-on experience in xR and virtual production environments. Working knowledge of camera tracking systems, LED volumes, broadcast cameras, and real-time rendering engines like Unreal Engine.
• Modern Video Standards: Strong technical understanding of ST 2110, including NMOS orchestration, PTP clock configuration, and ST 2022-7 redundancy workflows.
• Broadcast Engineering Expertise: 3+ years of experience installing, configuring, and maintaining complex broadcast systems and control interfaces, including key third-party platforms (e.g., Ross, Grass Valley, Sony).
• Technical Troubleshooting: Practical experience operating and troubleshooting core broadcast infrastructure, such as professional camera systems, production switchers, and enterprise networking hardware.
• Client-Facing Deployment: Comfortable traveling on-site to serve as the primary technical contact, leading client deployments and integration.
• Industry Trends & Innovation: Strong passion for staying ahead of advancements across the broadcast, xR, and virtual production landscapes.

BEHAVIOURS & VALUES:

• Adaptability: A passion for learning new technologies; we will provide additional training in specialized areas like virtual production and immersive experiences as needed.
• Ideally working 4+ days per week out of the Disguise office.

• Anybody joining Disguise should embody the following attributes:

  • Driven, proactive, and passionate about project design and delivery
  • Accountable and dependable, a team player who takes accountability and asks for help when needed
  • Dynamic and quick to respond to changes, works well under pressure, and with other teams
  • No Ego: Win for the team and for our customers