Operations Executive

ClearWatt is building the confidence layer for the used EV market.

We provide battery health testing, EV diagnostics and real-world EV insights to consumers, dealers and enterprise partners across the UK. Our technology is helping bring transparency and trust to one of the fastest-growing areas of the automotive industry.

We are now looking for an Operations Executive to join the team and help support our growing customer and dealer base.

This is a broad, hands-on startup operations role. You’ll work directly with both consumers using the ClearWatt app and dealer partners using our diagnostic products, while also helping support day-to-day business operations as we scale.

⚠️Please apply directly on https://clearwatt.co.uk/careers/1.

Responsibilities include:

Responding to B2C customer support tickets and queries
Supporting dealer customers with operational and technical queries
Helping troubleshoot issues relating to EV diagnostic testing and reports
Monitoring and responding to support inboxes in a timely and professional manner
Assisting with preparation, dispatch and inventory management of diagnostic hardware kits
Supporting dealer onboarding and account management activities
Managing invoicing for B2B customers
Chasing outstanding invoices and helping maintain strong payment discipline
Assisting with wider operational and administrative tasks as required
We’re looking for somebody who is:

Organised and highly reliable
Friendly, professional and confident communicating with customers
Comfortable working across multiple tasks and priorities
Proactive and willing to take ownership
Tech-literate and quick to learn new systems
Interested in startups, technology and/or electric vehicles
Previous experience in customer support, operations, customer success, administration or account management would be beneficial, but attitude and adaptability are more important than direct industry experience.

This is an opportunity to join a fast-growing EV technology company at an exciting stage of growth, with significant scope to grow alongside the business.

Location: London / Hybrid
Salary: £28,000 – £35,000 depending on experience

⚠️Please apply directly on https://clearwatt.co.uk/careers/1.