Technical Services Consultant

Hiring for one of our clients
Start Date: ASAP
Location: Remote (Latin America)
Department: Customer Success

Job Summary
Our client acquires and operates enterprise software companies, accelerating profitable growth through a proprietary operating model refined over 40+ acquisitions and two decades of operational experience, now powered by a patented agentic AI platform. They are committed to innovation, customer success, and building world-class products that drive real business results.
Role Overview
We're seeking a Technical Services Consultant (TSC) to play a critical role in the successful implementation of our client's SaaS products. Working under the guidance of the Technical Services Lead, the TSC serves as the integration subject matter expert — collaborating closely with the Delivery Services Organization and engaging directly with clients to ensure seamless project delivery.
This client-facing role blends technical proficiency with strong communication skills: you will lead meetings, troubleshoot issues, and provide expert guidance on integration methods and data migration/conversion strategies. The TSC also supports production clients with technical services and may take on development tasks as needed.
What You Will Do
Lead and manage connectivity and access efforts throughout implementation projects (Allowed Listing/whitelisting, SSO via SAML 2.0, and credentialing for SFTP, VPN, and database access).
Lead requirements and technical discussions in front of clients, covering technical specifications, business process review and impact, ETL processes, and solution design.
Provide technical guidance and support to staff and clients, acting as the technical liaison who translates specifications between business and technical stakeholders.
Review and analyze data integrations for validity and quality, identifying issues and recommending remediation.
Communicate clearly with the Technical Services Lead and Project Manager regarding prioritization, capacity, status, and blockers.
Learn and master the product portfolio, building deep knowledge of offerings and functionality.
Support product troubleshooting and issue triage across implementation and production clients.
Provide technical services to Product Management and Client Support as needed to resolve complex client issues.
Complete assigned development tasks as needed to support delivery commitments.
Perform other related duties as assigned to meet the ongoing needs of the organization.
What You Bring
BS in Computer Science / Engineering or equivalent relevant work experience.
Significant client technical consulting experience, including analysis, design, and support of integrations and/or software.
Experience with B2B data integrations, including ETL and Web Services.
Working experience with SQL, SQL Server, XML, schemas, relational databases, Atlassian Jira/Confluence, and Microsoft SharePoint/Teams/Word/Excel.
Experience leading business and technical discussions to analyze and determine solution design, processes, and requirements.
Experience whiteboarding solutions collaboratively in front of a group of business and technical stakeholders.
Experience across a broad range of technologies and platforms, with a proven ability to quickly learn and adapt to new frameworks, platforms, systems, and technologies.
Strong analysis, problem-solving, and critical thinking skills in dynamic, fast-moving environments.
Excellent verbal and written communication skills, with the ability to engage executives, managers, developers, and subject matter experts.
Nice to Have
Experience in the higher education industry, preferably Financial Aid Office experience and knowledge.
Knowledge of higher-education SaaS platforms.
JavaScript, Form Building, VTL, Bitbucket, and Azure Data Factory experience.
Background working with global remote teams.
Exposure to high-growth or transformation environments.
Experience handling a fast pace and ambiguous environment.
Why Join?
High ownership, flexibility, and impact in a fast-moving environment.
Opportunity to work across multiple products, industries, and technologies.
Growth pathways across engineering, product, operations, and leadership.
Competitive salary and flexible remote work environment.