Customer Success Manager

Job Description
Role Title: Customer Success Manager (LATAM)
Location: Buenos Aires, Argentina (Hybrid: 3 days/week at WeWork Vicente López) | Open to remote in Argentina (other cities), Mexico City, or LATAM
Schedule: Full-Time, EST Business Hours (100% US Market Focus)
Employment Type: Direct Contractor (No EOR/Staffing agency)
About the Role
Our client is hiring Customer Success Managers to directly manage a portfolio of US staffing industry clients. As a CSM you will drive onboarding, account strategy, technical workflow setup, user training, and long-term customer growth. You will partner with Deployment Engineers to design messaging flows, automations, and AI agents directly in the product without waiting on engineering.
Key Responsibilities
• Daily Client Interaction: Host Zoom calls for onboarding, user training, technical check-ins, and proactive strategy sessions.
• Implementation & Automation: Configure AI agents, campaign logic, and integration workflows for accounts alongside Deployment Engineers.
• Account Growth & Retention: Track platform usage, mitigate churn, identify upsell/cross-sell opportunities, and conduct monthly proactive reviews.
• Technical Troubleshooting: Diagnose data sync, webhook, and API integration issues before coordinating with engineering.
• Product Feedback: Collect structured feedback from clients and pass key insights to the engineering team.
Qualifications & Requirements
• Education/Technical Background: Degree in a STEM field (Engineering, Computer Science, Mathematics) OR hands-on experience managing technical SaaS products (APIs, webhooks, workflow automations).
• Language: Native or fully fluent written and spoken English with exceptional storytelling and presentation skills.
• Customer-Facing Experience: Proven track record running SaaS customer onboarding, de-escalations, and account reviews.
• Mindset: Proactive by default, self-directed learner, high accountability, and low ego with a strong growth mindset.