Customer Support Engineer — Mechanical & Industrial Products

Role Summary

This is an engineering role, not a general support role. You'll be the technical expert for customers — design engineers, mechanical engineers, and buyers — turn to when they need to solve real application problems: material selection, tolerance analysis, load calculations, fit and interference decisions, and product integration into their designs. You'll also work alongside the sales team to grow MISUMI's business through hands-on technical engagement.

Essential Functions

Technical Customer Support

• Provide expert guidance on materials, fits, tolerances, load/life calculations, sizing, and product selection via phone, email, and chat.
• Support customers integrating Misumi components into their designs using CAD models and engineering analysis.
• Handle complex, custom, and competitive cross-over quoting — coordinating with domestic and overseas teams to win new business.
• Manage quality claims by working with customer service and procurement to drive resolution.

Sales & Technical Promotion

• Act as a subject matter expert, delivering technical presentations to engineering groups with clarity and confidence.
• Educate customers on Misumi's product line to drive adoption within their designs.
• Partner with the field sales team on growth initiatives and engineering-led account development.

Product & Data Stewardship

• Maintain product databases, catalog content, and website information for accuracy.
• Support catalog review, trade shows, and warehouse inventory projects as needed.

Other: Other responsibilities may include catalog review, warehouse inventory support, trade show support, and others as necessary.

All employees are expected to maintain and contribute to the QMS.

Desired Traits:

• Bachelor's degree in Engineering* — Mechanical, Electrical, or Industrial preferred. This is a firm requirement.
• 0-3 years of relevant engineering or technical experience — recent graduates encouraged to apply.
• Solid understanding of manufacturing processes, mechanical components, and their real-world application.
• Able to read engineering drawings and perform basic mechanical calculations (tolerances, fits, load/life).
• Proficient in 3D CAD software and Microsoft Office suite (Excel, Access, Word, PowerPoint).
• Familiarity with CRM software; VBA/VB skills are a plus.
• Strong communicator — written and verbal — with the ability to translate technical complexity into clear guidance.
• Self-motivated, accountable, and comfortable working across both engineering and commercial teams.

Physical Demands

• No physical demands

Travel: Ability to travel <10% of the time for offsite customer visits, trade shows, etc.

Salary Range: $65,000 to $80,000 per year, based upon experience

Interested in learning more? We look forward to hearing from you soon.