Engineering Manager

Pager Health℠ is a leading AI-powered care navigation platform empowering health plans to deliver high-engagement and simplified, intelligent health experiences for their members and teams.

Our solutions help people get the right care at the right time in the right place and stay healthy, while simultaneously reducing system friction and fragmentation, powering engagement, and orchestrating the enterprise. Pager Health partners with leading payers, providers and employers representing more than 26 million individuals across the United States and Latin America.

As an Engineering Manager at Pager Health, you will play a pivotal role in overseeing complex technical projects, providing leadership in our dynamic environment, and continuously driving improvements in execution throughout the product life cycle. You will have the opportunity to influence product strategy, make critical architectural decisions, and design solutions using a range of cloud and open-source tools. This role is essential for ensuring the robustness and scalability of our products, while driving continuous innovation in healthcare technology.

Responsibilities

• Manage complex technical projects in enterprise software from planning to delivery.
• Drive career development, promotions, team management, and performance management.
• Collaborate and prioritize with tech leads and product managers in technical and product design to ensure high-quality product delivery.
• Partner with senior management to strategize and implement business goals.
• Recruit, mentor, promote, counsel, and nurture engineers at all levels including full stack and quality engineers of all levels.
• Prioritize and drive 20-30% of the backlog dedicated to technical improvement alongside feature development.
• Own KPI tracking and reporting for the team, including velocity, commit-to-complete ratio, and a balanced ticket mix across features, enhancements, defects, and technical debt.
• Identify opportunities for process improvement and lead initiatives for continuous improvement.
• Influence product priorities using technical knowledge to ensure efficient delivery while maintaining software health and performance.
• Facilitate and lead sprint ceremonies to foster communication, collaboration, and project momentum.
• Embrace AI tools while maintaining "human-in-the-loop" validation to ensure quality

Qualifications

• A minimum of 2 years of hands-on experience managing software engineers.
• Proven experience in driving complex technical projects in enterprise software.
• Proven track record in recruitment, career development, promotion, team management, and performance management.
• Deep familiarity with cloud services such as Azure, AWS, or Google Cloud.
• Experience in Agile methodologies and driving Agile transformations.
• Extensive experience in technical design, partnering with tech leads.
• Prior experience with any of the following: React, TypeScript, Next.JS, NestJS, .NET, SQL, and Angular.

What Sets You Apart

• You are a forward-thinker, able to anticipate needs and proactively address them.
• You thrive in a fast-paced, dynamic environment and can adapt to shifting priorities.
• You possess excellent leadership skills, capable of nurturing a high-performance culture.
• You have a deep understanding of the healthcare domain and its unique challenges.
• You are "all in" when it comes to appropriately utilizing AI to help solve healthcare problems.
• You are a problem-solver, using your technical expertise and strategic mindset to drive Pager's vision.
• You are devoted to growing and caring for the team. Enjoy solving the team's engineering problems to improve focus on delivering products
• You have an eye towards operational efficiency within the scope of long term goals.

For Colorado, Nevada, New York, and Washington DC-based employment: In accordance with the Pay Transparency laws the pay range for this position is $180,000 to $200,000. The compensation package may include stock options, plus a range of medical, dental, vision, financial, generous PTO, stipends for professional development, and wellness benefits. Final compensation for this role will be determined by various factors such as a candidate's relevant work experience, skills, certifications, and geographic location. The range listed only applies to Colorado, Nevada, New York, and Washington DC.

At Pager Health, you will work alongside passionate, talented and mission-driven professionals – people who are building scalable platforms, solving critical enterprise-level challenges in health tech and providing concierge services to help individuals access the medical care and wellbeing programs they need.

You will be encouraged to shape your job, stretch your skills and drive the company’s future. You will be part of a remote-first, dynamic and tight-knit team that embraces the challenges and opportunities that come with being part of a growth company. Most importantly, you will be an industry innovator who is making a positive impact on people’s lives.

At Pager Health, we value diversity and always treat all employees and job applicants based on merit, qualifications, competence, and talent. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

Please be aware that all official communication from Pager Health regarding employment opportunities will originate from email addresses ending in @pager.com. We will never request personal or financial information via email. If you receive an email purporting to be from Pager Health that does not adhere to this format, please do not respond and report it to [email protected].

Pager Health is committed to protecting the privacy and security of your personal information