Founding GTM and Ops

We're a Stanford team, raised our seed round from Accel, and have 5x'd our revenue in the past 3 months.
We're looking for an Account Manager and Account Executive Hybrid who is hungry, organized, and ready to own their work from day one.

This is a high-impact, client-facing role at the intersection of account management, content production, and operational excellence. If you thrive in fast-paced environments, love wearing multiple hats, and are motivated by seeing your work directly drive business results, this role is for you.
You will be the connective tissue between our clients and our internal teams, ensuring that deliverables are on time, relationships are strong, and revenue is protected and grown.

What You'll Do
Client Management: Sales and Managed Services

• Serve as the primary point of contact and relationship for managed service clients
• Build and maintain strong, trust-based relationships that drive client satisfaction and retention
• Proactively identify client needs, risks, and growth opportunities
• Own the full client lifecycle within your portfolio onboarding, ongoing management, and renewal
• Monitor account health and take initiative to resolve issues before they escalate

Content Production Ownership

• Own the end-to-end production of all client deliverables: videos, images, and creative assets
• Coordinate with creative production team to ensure on-brand and on-time delivery
• Maintain a production calendar and track all assets through review, approval, and publishing
• Ensure all content meets brand guidelines and quality standards before delivery

Revenue Sustain & Growth

• Own client revenue retention by proactively identify churn risks and implement mitigation strategies
• Support upsell and cross-sell opportunities by understanding client goals and presenting relevant Hypesonic solutions
• Track and report on account performance metrics and tie results to revenue outcomes

Meetings & Agenda Management

• Lead and facilitate weekly client check-ins and internal team meetings
• Create structured, purposeful agendas that keep meetings focused and actionable
• Document meeting notes, action items, and follow-ups and hold stakeholders accountable
• Ensure all recurring meetings have clear outcomes and drive forward momentum
• Continuous Improvement & Proactive Creative Problem Solving
• Consistently evaluate the health and efficiency of managed services, and broader company operations to identify gaps, bottlenecks, and areas of opportunity
• Go beyond your immediate responsibilities: if you see something that isn't working, you speak up and come prepared with a solution
• Surface process inefficiencies, workflow breakdowns, or recurring client pain points and propose actionable improvements to leadership
• Collaborate cross-functionally with sales, creative, and operations teams to implement changes that drive better outcomes for clients and the business
• Treat the company like your own: if something can be done better, faster, or smarter, you take ownership of making that happen

Who You Are

1. You don't wait to be told what to do. You see a problem and you solve it.
2. Hungry to Learn. You approach every challenge as an opportunity to grow. You ask great questions, absorb feedback quickly, and are always leveling up.
3. Ownership Mentality. You treat every account, project, and deliverable as if it's your own business. You don't drop the ball.
4. Go-Getter.You move fast, take initiative, and bring energy to everything you do. You don't need to be pushed.
5. Solution-Oriented. When obstacles come up (and they will), you show up with options, not just problems.
6. Attention to Detail. Nothing slips through the cracks on your watch. You catch the small stuff before it becomes a big deal.
7. Self-Motivated. You manage your time and priorities without constant hand-holding. You know what needs to get done and you do it.
8. Excellent Communicator. You're clear, confident, and professional whether writing an email, running a meeting, or having a tough client conversation.
9. Multi-Project Manager. You're comfortable juggling multiple clients and workstreams simultaneously without losing quality or composure.
10. Time Management Pro. You prioritize ruthlessly, meet deadlines consistently, and keep projects on track.

Qualifications

• 1–3 years of experience in operations, agency, consulting, account management, project management, or a related role
• Experience in a client-facing environment: agency, SaaS, or e-commerce preferred
• Strong proficiency with project management tools
• Excellent written and verbal communication skills
• Comfortable with data and able to read performance reports and translate them into action
• Experience working in a startup or fast-growing company is a strong plus