Information Technology Specialist

Information Technology Specialist

We are seeking an Information Technology Specialist to support our Canadian Branch

of a global insurance organization. This is a hands-on, technically focused role suited

for someone with strong system, database, and reporting skills who can directly

support business users, implement technical solutions, and partner effectively with

the Head Office (Germany) IT team.

This role is execution-focused and ideal for a technically capable individual who

enjoys problem-solving, working with data and systems, and supporting day-to-day

operations as well as system enhancements and projects.

About Us

HDI Global SE delivers a comprehensive service-based offering to the commercial and

specialty insurance markets. Our strategy is to create sustainable growth and build a

robust company that operates successfully worldwide. Our highly competent team is

committed to delivering market-leading insurance solutions.

We are part of the Talanx Group, one of the major European insurance groups, with

insurance revenue of EUR 49.0 billion (2025), and more than 120 years of experience

in industrial insurance. HDI Global SE operates in more than 175 countries across the

globe with over 5,500 employees worldwide. Financial strength ratings: AM Best A+

(Stable), Standard & Poors AA- (Very Strong, Outlook Stable).

At HDI, we offer employees the advantages of an international organization within a

modern, dynamic work environment in the heart of downtown Toronto that both

challenges and rewards. We foster strong internal and external communication and

achieve our objectives through our core values of Together, Ownership, and

Performance. Employees are encouraged to contribute their ideas and play an active

role in shaping the future of our company.

Your Responsibilities

Data, Data Analysis & Reporting

Write, execute, and optimize SQL queries to extract, validate, and analyze data

• Develop, maintain, and enhance recurring and ad-hoc reports and dashboards
• Investigate data discrepancies and support reconciliation and corrections
• Support testing, data validation, and troubleshooting during system updates and changes
• Maintain report logic and basic data documentation

Systems Support & Enhancements

• Support system upgrades, enhancements, and conversions in coordination with HO IT
• Assist with data migrations and user acceptance testing (UAT) and provide post-implementation support and issue resolution
• Gather and clarify functional business requirements and translate them into technical solutions
• Act as a local subject matter expert “SME” for assigned systems and coordinate with vendors and HO IT during enhancements and incidents
• Assist in maintaining system and process documentation

IT Operations & User Support

• Provide Tier 1–2 application and desktop support to internal users
• Troubleshoot issues related to Windows OS, Microsoft 365, printers, and peripherals
• Support user onboarding and offboarding activities (account access, permissions)
• Assist with IT asset tracking, standard device configurations, and end-user training documentation
• Log, track, and update service requests using an IT ticketing system
• Escalate complex technical or infrastructure-level issues to HO or senior IT resources

Governance & IT Practices

• Follow established IT, data, and security policies and procedures
• Coordinate with HO IT teams on compliance-related information requests (no direct ownership of certifications)
• Assist with audit support activities, security awareness initiatives, and operational risk mitigation
• Assist with routine access controls, backups, and operational checks
• Ensure documentation and support procedures are current and accurate
• Identify opportunities to improve system reliability, reporting accuracy, and support processes

Your Profile (Skills, Qualifications & Experience)

Qualifications & Experience

• Post-secondary education in Information Technology, Computer Science, or a related discipline, or equivalent practical experience
• 2–4 years of experience in an IT support, systems, or database-focused role
• Strong working knowledge of relational databases and SQL
• Exposure to Python or scripting for data or automation purposes is an asset
• Experience supporting system upgrades or data changes is preferred
• Experience in insurance or financial services is an asset, but not required

Technical Skills

• Intermediate SQL querying and data analysis
• Reporting tools such as Excel, Power BI, Crystal Reports, or similar
• Windows OS and Microsoft 365 support
• Basic Active Directory concepts (user access, permissions)
• Experience with ticketing and/or IT service management tools

Soft Skills & Competencies

• Strong analytical and problem-solving skills
• Ability to explain technical concepts clearly to non-technical users
• High attention to detail and data accuracy
• Ability to manage multiple tasks and shifting priorities
• Collaborative, service-oriented mindset

What We Offer

• Salary Range is $90,000-$110,000, plus bonus opportunity
• Competitive total rewards package and professional development support
• Flexible Working Hours
• International Network
• Hybrid Work Environment
• Competitive Time Off Policy
• External Education & Tuition Reimbursement Program
• Comprehensive Health & Dental Benefits

Type of Employment

Replacement Position

Travel

As required

Learn more

careers.hdi.group

Privacy

Visit: https://www.hdi.global/en-ca/legal/privacy for information on how we may collect, use or disclose your personal information

Accessibility

HDI Canada Branch welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process.

We welcome applications from motivated, team-oriented individuals who are eager to take on new challenges.

Thank you to all applicants for their interest. Please note that only candidates selected for an interview will be contacted.