Direct Client Opening - Sr Application Support Specialist - Data Platforms

Client name would be disclosed once we decide to submit the candidate to our Client. TONS of submission would pour inI would be able to respond ONLY to Qualified submissions

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Open for C2C or W2W2 rate: Ideally $65 to $75/hr C2C rate: Ideally $75 to $85/hr Onsite/Hybrid work in Chicago Downtown Old Post Office Building - Locals to Chicago Schedule A - P00002157

Job Title: Sr Application Support Specialist - Data Platforms

Division/Department: CC1290 IT Software Engineering and DeliveryTarget End Date: 04/26/2027 with possible extensionOnsite/Hybrid work in Chicago Downtown

Job Description: To provide for the deployment, maintenance, and support of bank data platforms and supporting applications. Installation, maintenance and troubleshooting of applications per user specifications. Interface with non-technical personnel in order to gather user requirements from business units. Responsible for collaborating with different areas of IT and handling escalated application support issues.

Key Responsibilities

Provide Tier II and Tier III production support for enterprise data platforms, including SQL Server–based EDW, Databricks, Fivetran, Tableau, and Alteryx.

Monitor data production environments and triage, troubleshoot, and resolve incidents to meet SLAs and minimize business impact.

Execute and coordinate production deployments for Data and AI Engineering, including code and configuration promotions, following established change management and CAB processes.

Perform root cause analysis (RCA) for incidents and partner with data engineers to drive permanent remediation.

Support and repair data ingestion and processing pipelines, including job restarts, re‑runs, and connector remediation.

Troubleshoot data availability, data quality, and performance issues impacting reporting and analytics.

Own incident communications, including stakeholder updates, outage notifications, and post‑incident summaries.

Maintain and improve runbooks, SOPs, and operational documentation for common production scenarios.

Identify incident trends and recommend monitoring, alerting, and operational improvements.

Collaborate with data engineers, BI teams, DBAs, and business partners to ensure platform stability and reliability.

Thanks & Regards,Raj Lakhani | IT Director | Veritis Group, IncEmail: raj.lakhani[AT]veritis[DOT]com | www[DOT]veritis[DOT]com A Certified MBE | AWS Select Partner | HashiCorp Partner | Docker Partner Think Green: Please consider the environment before printing this e-mail.