Finance & Operations Associate (In-Office, Meru – Kenya)

Overview
We’re hiring a Finance & Operations Associate to manage daily financial operations across orders, payments, refunds, and reporting. This role goes beyond bookkeeping. You will ensure money movement is accurate, reconciled, and visible at all times.

This role is detail-heavy and outcome-driven. Clean records are the baseline. Operational awareness is required.

Core Responsibilities

• Record and reconcile all transactions (orders, payments, refunds, fees)
• Reconcile Shopify, payment gateways, and bank accounts daily/weekly
• Track refunds, chargebacks, and discrepancies end-to-end
• Monitor cash flow (inflows, outflows, balances)
• Prepare weekly reports: revenue, costs, refunds, fees, profit snapshot
• Ensure all financial data matches across systems (no gaps)
• Flag inconsistencies or risks early (missing payments, mismatched totals)
• Maintain clean documentation and audit trails
• Support operational tasks tied to finance (order verification, issue tracking)

Requirements

• Experience in bookkeeping, accounting, or finance operations
• Strong attention to detail. You catch mismatches others miss
• Comfortable working with spreadsheets and financial tools
• Experience with accounting software (QuickBooks, Xero, or similar)
• Ability to handle multiple data sources and keep them aligned
• Organized, consistent, and accountable

Nice to Have

• Experience with Shopify or eCommerce finance workflows
• Familiarity with payment processors (Stripe, PayPal, etc.)
• Understanding of chargebacks and refund processes

Expectation
You own the financial truth of the business. Numbers must match across systems. No missing data, no delays, no assumptions.