Warranty Engineering Manager

At the interface of design, engineering and supply logistics, REHAU Automotive and SRG Global combine to form RESRG - a leading global supplier of coated exterior systems and components. With a combined track record of over 160 years across four continents and 22 production sites, RESRG's 10,000 skilled team members manufacture the latest exterior systems and components for the world's leading automotive manufacturers.

RESRG Automotive is seeking you to join our team as a Warranty Engineering Manager in our Troy, MI facility!

Your Job

The Warranty Engineering Manager leads the global warranty function, overseeing strategy, execution, and continuous improvement of warranty processes. This role manages a team of warranty engineers and analysts, ensuring timely resolution of warranty cases, robust root cause analysis, and effective corrective actions. The Warranty Engineering Manager collaborates with cross-functional teams—product development, quality, manufacturing, and customer service—to drive customer satisfaction and reduce field failures.

What you Will do in Your Role

• Own and execute the North America warranty function, operating with a high level of autonomy while aligning with overall business objectives.
• Serve as the primary point of contact for OEM warranty systems and portals (GM, Ford, Stellantis, Mercedes, BMW, Nissan, VW), building strong customer relationships and ensuring timely, accurate responses.
• Manage end-to-end warranty claims, including triage, investigation, and escalation of high-impact or sensitive issues.
• Lead root cause analysis (RCA) using structured methodologies (e.g., Six Sigma), and ensure effective corrective and preventive actions (CAPA) are implemented and sustained.
• Partner cross-functionally with engineering, quality, and operations to drive containment, resolution, and long-term product and process improvements.
• Establish and track KPIs, using data-driven analysis to identify trends, reduce cost, and improve overall warranty performance.
• Represent the organization in customer meetings and audits, including support of warranty-related discussions and technical negotiations.
• Prepare and deliver reporting on warranty performance, risks, and financial impact to internal and external stakeholders.
• Ensure compliance with IATF, ISO, and customer-specific requirements (including CQI-14), maintaining audit readiness.
• Operate as a self-starter with full ownership of the warranty function, with the opportunity to grow into a leadership role as the function expands.

Who You Are (Basic Qualifications)

• Bachelor’s Degree in Mechanical, Electrical, or Materials Engineering or equivalent work experience
• 5+ years of experience in warranty, quality or product engineering (automotive/manufacturing)
• Experience with OEM warranty systems
• Strong Root cause analysis experience
• Working knowledge of IATF, ISO and CQI-14
• Ability to work independently and manage multiple priorities

What Will Put You Ahead

• MBA or advanced degree preferred
• Direct OEM customer-facing experience
• Six Sigma Certification or strong problem solving background
• Experience driving cost reduction and warranty improvements through data analysis
• Experience with warranty related negotiations or technical factors

About the Company

We are a fast-growing B2B company with a strong internal culture that values respect for others, diversity, serving a greater purpose, and passionate creativity. We have a dynamic and growing global footprint. A diverse and team-focused workforce. Create the next generation of innovation. Career paths that enable professional growth and development. Strongly committed to serving our community and environment. A safe, fun workplace focused on health and wellness. A competitive compensation and benefits package.

Our Benefits

Our goal is for each employee, and their families, to live fulfilling and healthy lives. We provide essential resources and support to build and maintain physical, financial, and emotional strength - focusing on overall wellbeing so you can focus on what matters most. Our benefits plan includes - medical, dental, vision, flexible spending and health savings accounts, life insurance, ADD, disability, retirement, paid vacation/time off, educational assistance, paid parental leave and adoption assistance. Specific eligibility criteria is set by the applicable Summary Plan Description, policy or guideline and benefits may vary by geographic region. If you have questions on what benefits apply to you, please speak to your recruiter.

Equal Opportunities

Equal Opportunity Employer, including disability and protected veteran status. Except where prohibited by state law, some offers of employment are conditioned upon successfully passing a drug test. This employer uses E-Verify.