Director AI ERP

Description

ABOUT DEMANDBRIDGE

Demandridge is a B2B vertical market software company serving a loyal, long-tenured customer base across the print and promotional products industry. We offer enterprise resource planning, commerce, sourcing, and workflow automation solutions. Our platforms support mission-critical operations for customers who rely on us every day to run complex, high-volume, and compliance-driven business processes.

About The Role

We are seeking a strategic and execution-focused Director of AI & ERP Systems to lead the evolution of our core ERP platforms into intelligent, AI-enabled systems. This role combines ownership of mission-critical ERP infrastructure with forward-looking AI strategy, driving both operational excellence and meaningful innovation.

Our ERP products are long-lived, revenue-critical client-server systems (primarily written in C and Providex), running on Linux and Windows virtual machines in Microsoft Azure or on customer systems.

What You'll Do

AI & ERP Strategy Leadership

• Define and execute the roadmap for AI-enabled ERP capabilities
• Identify opportunities to embed AI/ML into ERP workflows
• Drive incremental transformation toward intelligent systems
• Partner with leadership to align initiatives with business priorities

ERP Engineering Ownership

• Own engineering health, delivery, and technical direction for the ERP platform
• Lead and grow the ERP engineering team
• Set pragmatic standards for legacy systems
• Balance modernization with stability
• Act as escalation point for critical production issues

AI Platform & Data Enablement

• Support development of AI/data capabilities across the product suite
• Guide data pipelines and model integration
• Ensure governance, security, and compliance for AI systems
• Evaluate and recommend third-party AI tools

Production & Operational Excellence

• Own system reliability with 24/7 expectations
• Lead incident response and root-cause analysis
• Define on-call processes and reduce operational risk over time

Infrastructure & Cloud Leadership

• Own the Azure ERP environment
• Ensure best practices for disaster recovery, backups, and patching
• Drive infrastructure automation improvements
• Support cloud and SaaS evolution

Leadership & Collaboration

• Act as senior technical leader across engineering and product teams
• Collaborate closely with Product, Support, and Leadership
• Mentor and develop the engineering team

What We're Looking For

• Proven experience in a senior engineering leadership role overseeing ERP or other mission-critical enterprise systems
• Hands-on exposure to AI/ML initiatives with the ability to translate technical capabilities into measurable business value
• Understanding of how AI can be applied in enterprise software contexts
• Demonstrated track record of shipping AI systems into production that deliver real outcomes (revenue growth, cost reduction, efficiency gains) — not just internal experiments or prototypes
• Experience with legacy system modernization while maintaining stability for existing customers
• Strong background in cloud infrastructure, preferably Microsoft Azure
• Excellent communication and cross-functional collaboration skills

What Success Looks Like (first 6 Months)

• Stabilization of the core ERP platform with clear improvements in system reliability, performance, and customer satisfaction
• A defined and actively executing roadmap to modernize the Providex platform without disrupting existing customers
• Initial AI capabilities deployed into production with demonstrable business impact
• A credible, market-aligned vision and architecture for a next-generation ERP platform
• Measurable improvement in customer sentiment and retention
• Improved engineering velocity, accountability, and execution cadence
• Clear linkage between AI and product investments and revenue opportunities

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