Technology Manager

Summary

• Drive Software Development Life Cycle activities and align EmblemHealth business and technical resources.
• Responsible for managing systems and all technical functions related including design, develop
• Champion continuous quality improvement activities to increase the maturity of the IT team.

Responsibilities

• Responsible for leading the planning, execution, continuous improvement, and maintenance of managed systems in coordination and cooperation with other enterprise teams as appropriate.
• Drive th planning sessions to ensure proper coordination and that capacity considerations are managed appropriately
• Ensure results are complete, accurate, and within time/quality/budget constraints to meet commitments.
• Proactively seek opportunities to improve and lead the efforts to deliver on those opportunities.
• Ensure issues that are escalated to the team are responded to and closed out in a timely and accurate manner.
• Consistently review and monitor results and their adherence to SLAs.
• Perform research and identify opportunities to develop standardized business processes and technical methodologies for interfacing with the team and system.
• Oversee research, development, implementation, maintenance and enhancement of technology for managed system capabilities and upgrades; interface with business clients to ensure concerns are managed.
• Collaborate with business stakeholders to develop/propose ideas related to systematic improvements.
• Develop and review system design and technical implementations.
• Review error summaries with internal teams and recommend opportunities to improve implementations.
• Review any communications/technical notes from associated vendors and ensure all relevant technical teams are involved in any upgrades.
• Develop and execute on a technology and process roadmap for owned systems.
• May develop, mentor, train, and guide other staff members.
• Serve as escalation point for complex issue resolution.
• Continuously seek to improve efficiency and quality across owned systems.
• Champion and monitor adherence to industry leading technology management practices within the team.

Qualifications

Education, Training, Licenses, Certifications

• Bachelor’s degree required

Relevant Work Experience, Knowledge, Skills, And Abilities

• 5 – 8+ years of relevant systems and technology experience required
• 5+ years of full stack development and/or architecture experience required
• 2+ years of supervisory experience working with internal and vendor teams required
• Ability to lead and work within cross-functional teams and matrix organizations required
• Strong communications skills (verbal, written, presentation, interpersonal) with all types/levels of audiences required
• Proficient with MS Office (Word, Excel, PowerPoint, Outlook, Teams, SharePoint, etc.) required
• Ability to effectively manage multiple business priorities and expectations with relatively fixed resource capacity required
• Ability to collaborate with and support colleagues to solve problems required
• Broad understanding of the healthcare industry and EmblemHealth’s position in the industry preferred
• Understanding of healthcare business and IT strategies preferred

Additional Information

• Requisition ID: 1000003036
• Hiring Range: $92,880-$178,200