Project Manager

Project Manager & Customer Success Lead (Monday.com + Agentic AI)

Location: Hybrid (Calgary, AB)

Type: Full-Time

Focus: Professional Services Delivery, Resource Utilization, and Account Growth

Company Description

eligeo is a leader in revolutionizing the construction industry with innovative AI-powered solutions and no-code platforms. As a platinum monday.com partner, we tailor our services to enhance project management, CRM, customer support, and agile software management for construction professionals. Our flagship solution, econstruction, streamlines construction management and revolutionizes tasks such as RFPs and project oversight, offering measurable efficiencies like increased business acquisition and time savings. With cutting-edge tools, we aim to transform the construction sector, enabling businesses to achieve their full potential.

The Mission

At eligeo, we don’t just "install" software; we architect the future of work. As we lead the charge into Agentic AI and high-scale Monday.com ecosystems, we need a Project Manager who is as comfortable with a Gantt chart as they are with a Profit & Loss statement.

You will be the strategic bridge between our technical architects and our clients. Your goal? Ensure every project is delivered with precision, our internal team is utilized effectively, and our clients are constantly seeing new opportunities to innovate with us.

What You’ll Be Doing

1. High-Stakes Project Orchestration

• Lead the Roadmap: Own the end-to-end delivery of Monday.com implementations and Agentic AI workstreams.
• Scope Governance: Act as the guardian of the Statement of Work (SOW). You’ll manage timelines and budgets while proactively mitigating "scope creep" to protect project margins.
• The AI Translator: Bridge the gap between "technical possibility" and "business reality." You'll manage client expectations on the evolving capabilities of AI agents.

2. Resource & Utilization Management

• Team Optimization: Monitor and manage the Billable Utilization of our delivery team. You ensure our architects are focused on high-value tasks and that no one is sitting idle or hitting burnout.
• Profitability Tracking: Keep a pulse on project "burn rates" against budgets. You’ll be responsible for ensuring we deliver world-class solutions without eroding our margins.

3. Strategic Success & Expansion

• PS Expansion Scouting: You aren't just checking boxes; you're looking for the next "win." You’ll identify gaps where Phase 2 AI agents or department-wide Monday.com migrations can add value, drafting the necessary change orders or new SOWs.
• Health & Retention: Lead Quarterly Business Reviews (QBRs) to prove ROI. Your success is measured by Net Revenue Retention (NRR)—keeping clients and helping them grow.

The Scorecard: How We Measure Success

• Billable Utilization: Meeting target thresholds for assigned technical resources.
• PS Expansion Revenue: Identifying and closing follow-on services within existing accounts.
• Project Margin: Delivering within estimated hours and staying on budget.
• Customer Health (CSAT/NPS): Ensuring clients are not just satisfied, but are advocates for eligeo.

The Ideal Profile

• The "Account-Minded" PM: You have 3–5 years of experience in SaaS Project Management or Professional Services. You understand that a successful project is the best sales tool we have.
• Workflow Literate: You don't need to write code, but you must "speak" Monday.com and understand the logic of Agentic AI well enough to explain it to a C-Suite executive.
• The Orchestrator: You are obsessed with efficiency. You love a clean dashboard and a team that is running at peak capacity.
• Commercial Instinct: You can spot an upsell opportunity from a mile away and know how to frame it as a solution to a client’s pain point.

Why eligeo?

We operate at the bleeding edge. You won’t be managing boring legacy migrations; you’ll be leading projects that define the next generation of AI-driven work. We offer a high-autonomy environment where your ability to manage both people and profits directly impacts our trajectory.

How to Apply

In your cover letter, don't just list your certifications. Tell us about a time you managed a project that was sliding off the rails, how you protected the margin, and how you turned that client into a long-term partner.

Compensation: $85,000 – $105,000 CAD Base + Bonus + Benefits