Customer Success Manager

Position Overview

Your top priority is helping customers achieve the outcomes they came to us for.

To do that, you will:

• Define success with customers and lead their onboarding
• Own the relationship and look for ways to create more value over time
• Relay feedback to product and engineering, and help validate new launches
• Support upsells, testimonials, and case studies where they make sense
• Build CS playbooks, support materials, and workflows

Desired Attributes

• Kind, humble, relentless, focused
• Tech-savvy with strong communication — our product is fairly technical, and you'll need to teach customers how to use it well
• Quick to learn product and industry context
• Comfortable presenting to leadership (business cases, QBRs, etc.)
• Strong work ethic — this is an early-stage startup, so expect to build some of the playbook yourself
• Strategic and creative — able to zoom out and rethink how we approach problems
• Bonus: experience with Zapier, CRM automations, or agents in a CS/support function

A note on pace

We ship weekly, and priorities move as we learn from customers. Requirements are often incomplete when work starts, and you'll be expected to shape them. If that pace excites you, you'll fit in well.

Benefits

• Competitive salary plus equity options
• Health, dental, and vision coverage
• Catered lunch in the office
• $70 a month toward your commute
• Team happy hours and events
• Build a category-defining company with a small, driven team

Come build with us!