Business Intern

KEY RESPONSIBILITIES

Provide basic support of information technologies/systems which may include software, applications, hardware,

end-user devices, operating systems, and related security and compliance.

• Assist with local implementation, installations, upgrades, maintenance, and support of enterprise standards.

• Identifies, troubleshoots and resolves end-user issues. Assist with back-end system issues. Performs end-user

communication and training if necessary. Ensures accurate tracking and documentation of help desk tickets.

• Assist end users with our official AI tool, Copilot. Help drive adoption by working with users and demonstrating

examples of using Copilot for user productivity and automation.

• Assist with system maintenance such as backups, SQL, server updates, computer replacements.

• Provide IT backup and act as liason for escalation of tickets.

• Other IT specific tasks to be assigned based on skillset / educational major / minors.

• Performs other duties as assigned.

EDUCATION AND EXPERIENCE REQUIRED

Education: Applicants must be actively enrolled in an accredited college, university, or trade school with a

focus in Information Technology or a related field.

Experience: NONE

KNOWLEDGE, SKILLS AND ABILITIES

• Basic knowledge of and skills in troubleshooting and supporting a variety of information technologies such as
  backup/storage systems, phone systems, various software and applications (such as Microsoft Windows, Office),
  personal computers, security and compliance.
  • Understands local business IT requirements.
  • Strong interpersonal, and verbal and written communication skills to ef f ectively work employees at all levels. .
  • Strong organizational and prioritization skills.
  • Ability to lif e and carry up to 50 pounds. Ability to crawl and climb ladders.