Business Operations Associate

Molten Cloud empowers creators and rights-holders of media content through technological innovation. The Molten Cloud platform transforms and simplifies today's complex intellectual property rights, content and licensing operations. The platform is used by media organizations to manage over 175M film/TV rights, hosting data and content for over 10% of all movies known to exist (per IMDB).

Founded in the heart of MIT, Molten Cloud is committed to breaking the barriers that hold digital creativity and media experiences back today. We are a diverse team of hackers, hustlers, and hipsters, and are backed by leading media-tech investors and advisors such as Jack Dorsey and Ashton Kutcher.

As a Business Operations Associate at Molten Cloud, you will work directly with the CEO, gaining hands-on experience in what it takes to operate and scale a fast-growing startup. This role is ideal for someone who thrives in dynamic environments, enjoys wearing multiple hats, and is passionate about driving efficiency and impact. From HR and hiring to billing, sales commissions, marketing operations, and offsites, you'll play a pivotal role in ensuring the business runs smoothly.

Key Responsibilities
HR & Hiring

• Manage hiring processes, including sourcing candidates, coordinating interviews, and onboarding new team members.
• Apply creative methods to source quality candidates.
• Administer employee benefits and maintain compliance with HR policies.
• Serve as the go-to resource for HR-related inquiries and employee support.

Sales & Marketing Operations

• Oversee sales commissions and incentive tracking, ensuring timely and accurate payments.
• Support sales pipeline management, CRM optimization, and reporting.
• Assist in marketing operations, including campaign tracking, lead generation support, and event coordination.

Finance & Billing

• Manage customer billing cycles, ensuring accurate invoicing and timely payments, and, as needed, answering questions from customers.
• Track expenses, assist with budgeting, and coordinate with finance teams to maintain financial health.
• Support accountant in monthly books closing (e.g. expenses, receipts).
• Analyze data to identify process improvements and cost-saving opportunities.

General Operations

• Plan and execute team offsites, meetings, and events to build culture and collaboration.
• Create and refine internal processes to improve operational efficiency across departments.
• Collaborate cross-functionally to solve problems and support high-priority initiatives.

As an ideal fit for this role, you have a track record demonstrating your ability to take initiative, hustle to find ways to win, and grit to run through obstacles that may arise.

Who You Are

• Highly Organized & Detail-Oriented: You excel at managing multiple projects simultaneously and ensuring no detail gets overlooked.
• Entrepreneurial Problem-Solver: You embrace ambiguity, take ownership, and are proactive in identifying and resolving challenges so that you can deliver projects on time.
• Effective Communicator: You are confident and clear when collaborating with stakeholders across teams, and you build trust easily.
• Analytical Thinker: You use data to inform decisions, track progress, and measure results.
• Team Player with a Growth Mindset: You’re eager to learn, adaptable, and motivated by growth opportunities.
• Ideally you have an accounting background. CPA is a plus.

Qualifications

• 0–5 years of experience in operations, business administration, HR, finance, or related fields.
• Experience in a startup or fast-paced environment is a plus.
• Accounting or finance background is not required but is a plus.
• Proficiency with spreadsheets, CRM tools, and project management software.
• Bachelor’s degree in Business, Economics, or a related field (or equivalent experience).

Our culture: is about being rigorous at work and celebrating our big and small wins as a team. At Molten Cloud, you will have the opportunity to own and lead your own workstreams, learn from exceptional individuals on the team, and help build technology that matters across the world.