(Remote) Contact Center Product Owner

Key Responsibilities:

• Build strong relationships with executives, technical leads, vendors, and stakeholders to identify opportunities, align priorities, and deliver business value.
• Oversee Agile ceremonies (stand-ups, sprint planning, backlog grooming) and manage competing priorities to shape the roadmap and achieve product goals.
• Manage delivery timelines across multiple product verticals, monitor and resolve defects, and leverage analytics, market research, and customer insights to guide decisions.
• Promote an innovative, inclusive culture, track progress against OKRs, and encourage collaboration and self-organization to maximize team impact.

Qualifications:

• Bachelor's degree (BA/BS) or higher in related discipline or equivalent work experience.
• 5+ years’ experience as a Product Owner, or Business Analyst.
• Ability to understand the “big picture” and translate into tangible Epics/User stories.
• Experience in working with Agile/Scrum work environment as a Product Owner: writing user stories (JIRA), and following the development process through user story acceptance.
• Experience in Genesys Cloud or other CRM tools

Skills:

• Ability to work independently, prioritize work, and resources while maintaining collaboration with other team members.
• A creative problem solver with a keen interest in ensuring the best possible experience for our users.
• Open-minded with an innovative mindset, curious to understand and learn new perspectives and technologies.

Licenses + Certificans:tio

Certified Product Owner

Compensation & Benefits:

We believe in taking care of our employees and their families. We offer a comprehensive benefits package designed to support your health, well-being, and financial future. Here’s a look at what we provide:

• Salary Range: $100,555-$130,130
• Medical Insurance: Choose from a variety of plans to fit your healthcare needs.
• Dental Insurance: Coverage for preventive, basic, and major dental services.

• Employer-Paid Vision: Comprehensive eye care coverage at no cost to you.

• Employer-Paid Basic Life and AD&D Insurance: Peace of mind and additional protection.

• Employer-Paid Short-Term and Long-Term Disability Insurance: Financial support in case of illness or injury.

• 401(k) Plan: Save for your future with a company match to help you grow your retirement savings.

• PTO and Sick Time accrue each pay period: Take time off when you need it

• Annual Bonus Program: Performance-based bonus to reward your hard work.

EEOC/Other: eFinancial/Fidelity Life Association is an equal opportunity employer and supports a diverse workplace. As an eFinancial/Fidelity Life employee, you will be eligible for Medical and Dental Insurance, Health Savings Accounts, Flexible Spending Accounts (Health, Dependent Care & Transit), Vision Care, 401(K), Short-term and Long-term Disability, Life and AD&D coverages.