Director, Information Technology

About Us

IAC builds companies. We are guided by curiosity, a questioning of the status quo, and a desire to invent or acquire new products and brands. From the single seed that started as IAC 30 years ago have emerged 10 independent, publicly-traded companies and generations of exceptional leaders. We will always evolve, but our basic principles of financially-disciplined opportunism will never change. IAC is today comprised of category-leading businesses People Inc. and Care.com among others and holds strategic equity positions in MGM Resorts International and Turo Inc. IAC is headquartered in New York City with business locations worldwide.

Company Benefits & Perks

• Generous paid time off programs for flexible vacations
• 16 hours yearly volunteer time off
• 10% dollar-for-dollar 401(k) company match
• Employer-sponsored medical insurance
• $5,000 yearly tuition reimbursement
• Pre-tax commuter benefits
• A vibrant office building in Chelsea with a well-stocked snack bar

The Opportunity

Title: Director, Information Technology

Location: New York, NY

We are seeking a hands-on Director of IT to lead end-user technology, service desk operations, and core SaaS platforms in a modern, cloud-first environment. This role owns the employee technology experience end to end—ensuring reliable, secure, and scalable IT services while partnering closely with internal teams and external vendors.

The Director of IT will focus on operational excellence, SaaS administration, identity and access management, and continuous improvement of IT services.

This is an ideal role for a leader who enjoys balancing people management, operational rigor, and hands-on technical decision-making.

Responsibilities

• IT Leadership & Strategy

• Own the overall IT service delivery model, with a strong emphasis on service desk quality, responsiveness, and user satisfaction

• Deliver and oversee white-glove IT support for executives, ensuring a seamless, reliable, and highly responsive technology experience for senior leadership.

• Define and execute IT operational priorities aligned with business needs and growth

• Establish clear processes, SLAs, and metrics for IT support and systems reliability

• Serve as the primary escalation point for IT-related issues and incidents

• Service Desk & End-User Experience

• Lead and develop a team of Service Desk Analysts, ensuring consistent, high-quality support

• Drive continuous improvement in ticket triage, resolution times, and customer experience

• Own endpoint management, onboarding/offboarding workflows, and employee lifecycle support

• Partner with HR, Security, and Workplace teams on employee-facing technology initiatives

• Systems & SaaS Engineering

• Manage and mentor Systems Engineers responsible for core SaaS platforms and backend IT systems

• Oversee administration and integration of key platforms including:

• Google Workspace

• Microsoft 365

• Okta (IAM, SSO, lifecycle management)

• Slack, Zoom, and other collaboration tools

• Ensure systems are secure, well-documented, and scalable

• Drive automation where possible (provisioning, access changes, workflows)

• Vendor & Partner Management

• Act as the primary interface with third-party network and infrastructure providers

• Manage vendor relationships, contracts, and performance

• Coordinate with external partners during incidents, upgrades, and changes

• Security, Compliance & Reliability

• Partner closely with Information Security on access controls, device security, and incident response

• Ensure adherence to IT policies, security standards, and audit requirements

• Maintain strong identity, endpoint, and SaaS security hygiene in a cloud-native environment

• Support disaster recovery and business continuity planning for critical IT services

• Audio/Visual & Collaboration Technology

• Own all conference room and workplace AV technology, including Zoom Rooms, in-room audio/video systems, and related hardware and software

• Ensure reliable, high-quality meeting experiences across offices through standards, monitoring, and proactive maintenance

• Partner with third-party vendors to design, produce, and support company-wide events such as corporate town halls and shareholder meetings

• Oversee the operation and support of the company’s video walls and associated technology

• Act as the IT owner and technical liaison for the video wall–related third-party events business, coordinating with external partners to ensure successful event execution

• Define AV support models, escalation paths, and runbooks for both day-to-day use and live events

Required Qualifications

• 8+ years of progressive IT experience, including people management
• Prior experience leading a service desk or end-user IT organization
• Strong hands-on experience with cloud-first, SaaS-based environments

• Deep familiarity with:

• Google Workspace and/or Microsoft 365

• Okta or similar identity providers

• Endpoint management (MDM/MAM)

• Experience managing vendors and third-party service providers

• Proven ability to balance strategic leadership with hands-on execution

What Success Looks Like

• Employees experience fast, reliable, and friendly IT support
• SaaS platforms are secure, well-integrated, and easy to use
• The service desk operates with clear metrics and continuous improvement
• The IT team is engaged, well-supported, and growing in capability
• External vendors feel like seamless extensions of the team

Salary Range: $165,000 to $185,000

The base salary range above represents the anticipated low and high end of the salary range for this position. Actual salaries may vary and may be above or below the range based on various factors including but not limited to work location, experience, and performance. The range listed is just one component of IAC’s total compensation package for employees. Other rewards may include annual bonuses, and short- and long-term incentives. In addition, IAC provides a variety of benefits to employees, including health insurance coverage, life and disability insurance, a generous 401K employer matching program, paid holidays, and paid time off (PTO).