Travel Operations Specialist

DRW is a diversified trading firm with over 3 decades of experience bringing sophisticated technology and exceptional people together to operate in markets around the world. We value autonomy and the ability to quickly pivot to capture opportunities, so we operate using our own capital and trading at our own risk.

Headquartered in Chicago with offices throughout the U.S., Canada, Europe, and Asia, we trade a variety of asset classes including Fixed Income, ETFs, Equities, FX, Commodities and Energy across all major global markets. We have also leveraged our expertise and technology to expand into three non-traditional strategies: real estate, venture capital and cryptoassets.

We operate with respect, curiosity and open minds. The people who thrive here share our belief that it’s not just what we do that matters–it's how we do it. DRW is a place of high expectations, integrity, innovation and a willingness to challenge consensus.

We are looking for a Travel Operations Specialist to join our global Travel Team. This role will work with our preferred vendors and employees across the firm to facilitate daily operations and deliver excellent travel services. You will collaborate with stakeholder groups, optimize internal travel operations, provide continuous education, and drive compliance and adoption of our travel program.

The ideal candidate will work 3 days in office per week from any of our major locations: Austin, Chicago, Greenwich, Houston, London, Montreal or New York. We are also willing to engage candidates that will need to work remote only.

What You'll Do:

• Coordinate, book, and reconcile expenses for corporate housing globally
• Manage corporate housing vendors, ensuring they meet their SLAs and provide the best possible arrangements/support for employees
• Partner with HR and tax departments to ensure proper documentation and compliance for corporate housing program
• Act as point of escalation for daily inquiries and questions, interface with travelers to provide prompt and accurate support, ensuring excellent customer service through communication and problem solving
• Foster relationships with key internal teams and stakeholders who may need support within the travel category
• Liaison with DRW's travel management company (TMC) for issue resolution
• Manage, maintain, and support analytics for virtual travel payments (Extend)
• Support travel contract execution, renewal, and vendor management
• Provide ongoing training and education to employee traveler and travel arranger population
• Support travel related communications including internal travel SharePoint site and slack channel
• Execute and support ongoing travel optimization efforts including implementations, ad hoc projects, etc.
• Meeting & event related support including room blocks, group air, on-site support, etc.

Qualifications/Skills:

• Vendor Management experience
• Experience in corporate housing booking and management
• Familiar with corporate travel online booking tools
• Comfortable working in a fast-paced environment
• Self-motivated and takes initiative
• Experience in corporate travel services or travel operations

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