Care Coordinator

Hourly range: $25-$29 per hour

About Vanna Health

Vanna Health is dedicated to transforming care for individuals with serious mental illness by providing comprehensive physical and mental health support. We connect members with valuable community programs and resources, empowering them to lead healthy and meaningful lives. Using a technology-driven approach, Vanna Health’s team ensures that members and staff are supported in navigating the healthcare landscape.

Job Summary

The Case Manager will provide crucial support and case coordination for individuals with serious mental illness (SMI) by addressing each client’s unique physical, mental, and social needs. This role involves building trusting relationships, navigating community resources, and helping clients meet personal goals. Working alongside coaches, clinicians, and a support team, the Case Manager ensures continuity of care and engages clients in their journey to improved health and well-being.

Responsibilities

1. Client Engagement and Relationship Building

• Develop trusting relationships with clients, engaging with them in a compassionate, recovery-oriented manner.
• Assess clients’ needs and goals and create individualized service plans that outline achievable, client-driven objectives.

2. Case Management and Coordination of Care

• Coordinate care services by connecting clients to community resources, including housing, healthcare, psychosocial programs, and transportation.
• Provide ongoing case management to ensure clients’ needs are met and goals are progressing.

3. Resource Navigation and Community Support

• Work closely with community partners and service providers to secure support for clients, including housing stability, employment opportunities, and access to healthcare.
• Assist clients in accessing digital and virtual engagement opportunities provided by Vanna Health to enhance connectivity and support.

4. Documentation and Compliance

• Adhere to Vanna Health’s documentation protocols, ensuring timely, accurate, and complete records of all client interactions.
• Comply with all organizational, local, and federal regulations, maintaining confidentiality and client rights at all times.

5. Crisis Intervention and Problem-Solving

• Respond to and manage crisis situations, working with clients to ensure safety and stability.
• Collaborate with the Vanna Health team to provide solutions and resources during urgent situations.

6. Team Collaboration and Communication

• Work collaboratively with coaches, clinicians, and other team members to provide comprehensive care to clients.
• Share insights and feedback to enhance Vanna Health’s service offerings and adapt to the evolving needs of the community.

Qualifications

• Minimum 2 years of experience working with individuals with serious mental illness, ideally in a community-based setting.
• Strong knowledge of community resources and healthcare systems in Philadelphia.
• Proven ability to work independently and as part of an interdisciplinary team.
• Technology proficiency with Google Suite, Slack, and electronic health records; familiarity with Vanna’s systems is a plus.
• Bachelor’s degree in social work, psychology, or a related field
• Valid Driver’s License.

Benefits

• Full medical, dental, and vision insurance
• 401K
• HSA/FSA/Dependant Care FSA options
• PTO (including sick. time, personal time, and vacation)
• Company paid holidays off

COVID-19 Considerations

Vanna Health is committed to keeping our team members and our members safe from COVID-19 therefore full vaccination is required for all Vanna Health employees. As such we follow local requirements and guidelines for medical professionals in the field and our members safe from COVID-19.

Physical and Emotional Requirements

This role balances time between an office environment and time spent assisting members out in our community. As such, the role requires frequent talking, listening, standing, walking, sitting, and typing. Time will occasionally be spent lifting, carrying, pushing/pulling, and reaching. Regular exposure to atmospheric conditions is to be expected while navigating between locations. This role requires a high level of empathy and emotional regulation due to frequent interaction with individuals experiencing high levels of emotional distress, which can lead to emotional fatigue. The ability to maintain composure while actively listening and de-escalating situations is crucial.