Sr. Billing Specialist

Klaviyo is seeking a Senior Billing Specialist that will actively contribute to the growth and development of our Accounts Receivable and Finance functions. This highly impactful role will work cross-functionally with teams like customer success, product, operations, systems, and sales to ultimately help establish a consistent customer journey. This role will support a balance of day to day operations, as well as contribute directly to improvements in operational processes, data entry, and technology. This person must be self-motivated, dedicated, hard-working, and extremely organized. It’s an incredibly exciting time for our team, as Klaviyo continues to tackle new challenges in a fast-paced, growing environment. Come join us and help create a delightful experience for our customers.

How You Will Make a Difference

• Review contract amendments and subscriptions to ensure accurate customer billing
• Create high value transactions such as usage based invoices
• Confirm various customer billing terms and implement those conditions
• Maintain a working knowledge of all processes to support and guide internal stakeholders as needed
• Assist in month, quarter, and year end close cycles by reporting accurate data
• Support in special Accounts Receivable and Accounting projects
• Participate in testing for billing improvement projects
• Identify opportunities to resolve challenges within the order to cash processes

Who You Are

• Experience in accounts receivable platforms; Stripe, Zendesk, Salesforce, NetSuite is a plus
• 2-3 years of experience in a SaaS industry, experience with SOX a plus
• Basic understanding of accounting principals
• Experience supporting and testing billing system improvements
• Comfortable with both following and developing process documents
• Intermediate Excel skills (Pivot Tables, Index Match, Sum If, etc.)
• Must be able to thrive in a fast-paced, innovative environment including ability to remain flexible, proactive, resourceful, and efficient while interacting with internal and external stakeholders
• Ability to work collaboratively and effectively with others within and outside of Finance teams
• Extremely organized with good project management skills
• Must be able to work independently, take initiative in identifying needs, organizing work day, and make effective use of time
• Strong attention to accuracy and detail