Forward Deployed AI Solutions Engineer

About Lorikeet

Lorikeet is the most powerful customer support AI for complex businesses like fintechs, healthtechs, marketplaces and delivery services.

The platform

We’re building a platform significantly more powerful than other leading customer support AI: we handle complex, multi-dimensional queries that most people assume must be handled by a human. Automating customer support is just the beginning: once teams are freed from reactive support, we want to help them tackle what’s next: providing personalized concierge services to their customers and radically revamping the paradigm of customer support.

In short, we are defining what an AI-first SaaS product looks like. No one has figured out what the UI/UX, capabilities and data models of an AI first company are - it’s white space for us to invent. The AI agent problems we’re solving are beyond the cutting edge at the biggest research labs. In short, we’re doing really cutting edge stuff.

The team

We have a world-class team that includes technical leadership from Google Brain, Stripe, Dropbox, Atlassian and Canva. Our investors are heavyweights in the operations space and are confident that we are building a product that will change the way companies approach customer support. We’ve assembled a great team, and we’ve developed a first principles culture on how we work together — we are a low ego, high trust team that values agency and doing right by the customer above all else.

The opportunity

This is a unique role that will have an immediate impact on Lorikeet’s growth by directly addressing one of our customers’ biggest opportunities to-date: getting Lorikeet trained up and deployed as fast as possible!

As a Forward Deployed AI Engineer at Lorikeet, you'll be the bridge between Lorikeet's technology and our clients' success. You'll work directly with customers to understand their needs, implement AI solutions, and ensure they get maximum value from Lorikeet.

You’ll serve as an AI expert for our customers, integration expert, and problem solver, forging strong relationships and great outcomes for their customers. This is a unique opportunity to take a technical background or mindset and a curiosity about AI and turn it into a high impact career.

Over time, you’re going to break new ground with our customers and help them enable mind-blowing experiences for their end users. The sky is the limit for what you’ll be able to help our customers do, and for the right candidate, that’s the most exciting part.

The right candidate

Candidly, this role is perfect for someone who is (1) deeply interested in AI, (2) is excited to build technical skills relevant to AI, and (3) is energized by operating at the nexus of the technical implementation of AI and ensuring customer success.

We need someone who is technically-minded and excited to dive into the technical aspects of AI, loves building, learning, and tinkering, and most importantly, is hyper-focused on customer impact.

As an early team member, you’ll have the agency to identify what needs to be done and take initiative to make it happen. You'll have the opportunity to shape not just individual client implementations, but also our overall approach to customer deployment and success.

Our customers and revenue are >50% in the US, but today most of our team and our headquarters is in Sydney, Australia. We’d love to host you in Sydney 2-4 times per year - for the right person this is a feature, not a bug (Sydney is great!).

What you’ll do

• Be an AI expert and evangelist for Lorikeet’s customer base
• Lead AI implementation projects from kickoff to successful deployment
• Understand client workflows and configure Lorikeet’s AI tools to meet their specific needs
• Understand customer workflows and configure Lorikeet’s AI tools to meet their specific needs
• Understand customers’ businesses and recommend innovative AI solutions beyond typical customer support to achieve their business goals
• Work with our product team to represent customer needs, provide feedback, and inform both our short-term and long-term product strategy
• Guide customers through technical implementation while building strong relationships
• Solve complex integration challenges creatively and efficiently

You might be a fit if you

• Have 0-3 years of client-facing experience in management consulting, technical implementation, or similar roles
• Have a technical background, training or mindset. This may be a CS or engineering major, experience in math or stats, or a track record of learning and using technical skills (e.g. building with no or low code tools, doing data analysis, etc.). Previous software engineering experience is not required, but is very useful.
• Are a strong project leader with a track record of independently leading complex technical solutions (e.g. you are organized, reliable, and extremely high-agency)
• Have experience building & managing stakeholder relationships (e.g. you’re very comfortable working with external clients)
• Possess strong communication skills (e.g. you can effectively listen on all levels, and have the ability to explain technical concepts to non-technical stakeholders)
• Have a solution-oriented mindset (e.g. you love to think creatively to solve problems and “hack” systems to do unexpected things)
• Are excited about AI, knowledgeable and already tinkers with it (e.g. you’re a ChatGPT power user, or build AI projects in your spare time)
• Are based in the United States and eligible to work in the US without sponsorship (remote work supported)

If you don't quite match this and are from and under-represented background I'd strongly encourage you to reach out. We deeply value diversity and have shown this by building an early team that is majority not-men.