Senior Manager, Customer Growth

The Senior Manager, Customer Growth SMB will be responsible for hiring, training, coaching, and leading a team of Account Executives that sell into Klaviyo’s install base. The manager will drive sales development, hold direct reports accountable to their KPIs, effectively operate in a fast-paced and rapidly changing environment, and provide Senior Sales Leadership with accurate forecasts and any notable updates or learnings from the field.

How You Will Make a Difference:

• Manage the accuracy of the forecast and identify lead indicators of success
• Demonstrate high emotional intelligence and adapt your communication and/or coaching style accordingly to your direct reports
• Drive efforts in generating and closing cross sell and upsell opportunities
• Train, develop, and build out an ongoing skills analysis aimed at designing a scalable curriculum for improvement/advancement
• Collaborate across various internal global teams to ensure a positive customer experience and a progressive internal workflow
• Perform other related duties as assigned.
• Recruit, interview, hire, train, and retain top talent
• Oversee and inspect the daily workflow of the team in order to promote KPI accountability and identify coaching opportunities
• Identify and address gaps in performance or areas for improvement and build strategic coaching plans
• Weekly 1:1s with direct reports
• Weekly team meetings that motivate and enable the team around key objectives
• Provide constructive and timely performance evaluations
• Share constructive and timely career development discussions

Who You Are:

• 7+ years of Account Executive experience - experience in SaaS strategic sales preferred
• Proven track record of being a consistent top sales performer - experience in the MarTech space a plus.
• 3+ years of team lead and/or management experience
• Knowledge of how to effectively manage 1:1s, team meetings, and a consistent overall cadence with the team
• Experience with opportunities that have levels of complexity
• Passionate about training and development
• Confident and willing to take part in healthy debates
• Excellent sales and customer service skills
• Strong coaching and leadership skills
• Data-driven, detail oriented, organised, and a self-starter
• Ability to function well in a high-paced and at times stressful environment.
• High school diploma or equivalent work experience, a Bachelor’s degree or above a plus.