Retention Marketing Manager at Social Impact Startup

Location: Remote (Work during U.S. hours)

About Us GroupRaise makes fundraising easy for schools and nonprofits by offering partnerships with top food & entertainment brands.

The Role We're seeking a Retention Marketing Manager to learn from active users, refine retention processes, and create exceptional experiences that keep our users successful.

Key Responsibilities

• Gather User Insights: Conduct interviews and surveys to collect actionable feedback on user behavior and preferences
• Drive Retention Strategy: Design and implement data-driven strategies to increase user retention and lifetime value
• Analyze Metrics: Monitor retention health, identify drop-off points, and understand user return patterns
• Lead Reporting: Provide strategic updates on retention metrics and campaign performance to key stakeholders
• Build Community: Manage and grow online communities to foster engagement and facilitate success story sharing
• Create Content: Develop compelling case studies, user interviews, and video content highlighting customer wins

About You

• You thrive on exploring new opportunities and creating innovative solutions
• You believe in data and let it guide your learnings & next actionables
• You enjoy bringing people together to solve problems strategically
• You take pride in communicating effectively, both verbally and in writing
• You're driven to make a social impact and grow alongside a global team

Required Skills

• Strong email marketing expertise and compelling copywriting abilities
• Experience in data analysis and deriving actionable insights
• Knowledge of A/B testing methodologies and best practices
• Proven track record in community management and engagement

Nice-to-Have

• Experience with SaaS or platform-based user retention
• Background in fundraising campaigns or nonprofit sector
• Track record of creating scalable content for diverse audiences

Why Join Us

• Work with talented teammates across 9 countries & 4 continents
• Drive meaningful impact helping organizations fundraise effectively
• Shape the future of GroupRaise's retention strategy
• Enjoy the flexibility of remote work with a collaborative culture

How to Apply

• Review our company culture
• Email Sean Park ([email protected])
• Subject line: "Application to Customer Success Manager at GroupRaise"
• Attach your resume
• Write with a brief paragraph (maximum 3 sentences) describing what specifically interests you about this role