Technical Account Manager

About CloudDefense.AI: We are a Cloud Security company working with customers in many verticals globally. Some of the brands you might know of are Columbia University, Piramal Finance, GE, Tata etc. Founders have successfully built previous startup to exit on Nasdaq IPO. Investors and board members of the company include the whos who of Silicon Valley. CloudDefense.ai is a fast-paced collaborative environment and team is driven to innovate and push boundaries.

In this position, you will be part of the leadership team and will work closely with the CEO & CTO in planning and coding our Cloud and App security platform. This position is highly autonomous, and you will be able to take ownership of projects. This role will entail hands-on software development, and as such, the candidate must possess strong software development skills.

*Join our startup only if you are motivated by more than just money *

Meet and learn from Silicon Valley successful founders

What’s in it for you?

Customer Onboarding and Implementation:

• Lead the initial setup and provide technical training to ensure seamless integration with the customer's existing systems.
• Customise integrations and workflows to match the customer's requirements and sales processes.

Ongoing Technical Support

• Respond promptly to technical queries and troubleshoot issues effectively to minimize disruption.
• Collaborate with internal teams to address and escalate complex issues when necessary.

Customer Relationship Management

• Conduct regular check-ins to review system performance, gather feedback, and relay customer needs to internal teams.
• Act as customers' primary point of contact, ensuring their success with CloudDefense's products.

Customer Advocacy and Feedback

• Collect and document customer feedback, advocating for customer-requested features or enhancements.
• Present customer needs and use cases to internal stakeholders to drive product improvements.

We’d love to hear from you, if you:

Technical Expertise

• You are proficient in sales enablement platforms, CRM systems, API integrations, and data analytics. Have understanding of AWS services (e.g., EC2, S3, RDS), AWS architecture, and security best practices.
• Proficiency in networking concepts (e.g., DNS, TCP/IP) and AWS networking services (e.g., VPC, Route 53).
• Have understanding of microservices architecture, API management, and SaaS application architecture.
• Are familiar with monitoring tools (e.g., CloudWatch) and performance tuning.
• Have basic understanding of web applications, networking, and capturing client logs using various methods (HAR logs, Net-Export, Wireshark).
• Have ability to analyze network calls, understand console errors, and identify impact areas.
• Possess knowledge of sync & async systems or workflows.
• Have ability to create run-books for repeated problems
• Are sound working knowledge of Observability tools like Zipy, DataDog, SumoLogic, and AWS Serverless (Lambda) tools.
• Have ability to understand architecture diagrams and troubleshoot accordingly.