Actively Hiring

Workflows to provision, secure, connect, and run any infrastructure for any application

B2B
Public Stage
Publicly traded company
Top Investors
This company has received a significant amount of investment from top investors
+2

B2B
Public Stage
Publicly traded company
Top Investors
This company has received a significant amount of investment from top investors
+2

Sr. Technical Account Manager

Germany
|Full Time

Posted: today• Recruiter recently active

Visa Sponsorship

Not Available

RelocationAllowed

About the job

Senior Technical Account Manager

HashiCorp is seeking a Sr. Technical Account Manager (TAM). The Sr. TAM will own the end-to-end relationship with our enterprise customers. As a post-sales Sr. Technical Account Manager at HashiCorp, you will work in a high-performance, collaborative team environment to drive customer satisfaction by providing lifecycle management for a portfolio of HashiCorp customers.

Responsibilities

Customer Lifecycle Management
Manage and be responsible for the end-to-end post sales customer lifecycle – including on-boarding, expansion phase, and renewals
Provide technical leadership for customer onboarding projects at large Financial Services, Healthcare, Retail and other industry verticals
Driver customer success via high touch and low touch methods (automation tools)
Conduct Quarterly Business Reviews (QBR) for enterprise customers
Drive successful renewals with low churn and work with sales operations to execute renewals
Customer Onboarding
Ability to provide guidance for HashiCorp product deployment with strong skill sets in infrastructure architecture, cloud, IT operations, security, and DevOps processes
Craft seamless onboarding processes for our customers by working cross-functionally with Support, Services and Sales Engineering teams
Project Management
Project liaison support for managing product deliveries into customers
Conduct regular requirements gathering reviews and project reviews

Requirements

5+ years Technical Account Management, Customer Support experience or Sales Engineering experience or equivalent experience - practitioners are highly encouraged to apply
At least 5 years in a customer facing role/customer success role
Ability to provide guidance for HashiCorp product deployment with strong skill sets in infrastructure architecture, cloud, IT operations, security, and development technologies and processes
Proficiency in understanding concepts and technologies in DevOps, IT operations, security, cloud, microservices, containers, and scheduling platforms
Proficiency and/or knowledge of existing HashiCorp tools such as Vagrant, Packer, Terraform, Consul, Nomad, Vault and others
Expertise in open source and SaaS is a major advantage
Experience with implementing software products or solutions to large enterprise companies
Excellent presence; strong written and verbal communication skills
Upbeat, passionate, and unparalleled customer focus
Experience managing and influencing change in organizations
Strong project management skills
Travel required during on-boarding phase of customer lifecycle and for QBRs (as needed)

#LI-Remote

About the company

HashiCorp

Actively Hiring

Workflows to provision, secure, connect, and run any infrastructure for any application501-1000 Employees

San Francisco Bay Area

501-1000

B2B
Public Stage
Publicly traded company
Top Investors
This company has received a significant amount of investment from top investors
4.1
Highly rated
HashiCorp is highly rated on Glassdoor, with 4.1 out of 5 stars
4.1
Work / Life Balance
Employees rate HashiCorp 4.1/5 on Glassdoor for work / life balance

Learn more about HashiCorp

Funding

AMOUNT RAISED

$359M

FUNDED OVER

6 rounds

Rounds

$175,000,000

Series E - Mar 2020+5

View HashiCorp's funding history

Perks

Medical, dental, and vision

HashiCorp offers your choice of medical plans as well as dental and vision coverage for you and any dependents, including spouses, domestic partners, and children. Coverage begins upon your first day of hire.

401(k)

Our 401(k) plan provides a variety of investment options to help you fund your retirement. The plan allows you to contribute a designated amount of your pre-taxed income from each paycheck thereby lowering your taxable annual income.

Remote friendly

We call San Francisco home, but our team is spreading across the world. Though some roles may be location dependent, we welcome remote work.

Flexible time off

We embrace a culture of personal responsibility and mutual trust, and we want our vacation and time off policy to reflect that. The FTO Policy allows employees to take paid time away from work for not only vacations and illnesses, but a variety of other personal needs. Employees may use FTO in any increments of time and there are no minimum allowances or maximum limits.

Commuter benefits

You may elect up to $255 per month for transit as well as parking expenses for a total of $510 for the purchase of commuter passes or payment of approved transit vendors. The monthly elections are pretax deductions which will lower your taxable income.

½ paid day off for company community service

Everyone is encouraged to take advantage of our company community service day which takes place on Veteran's Day each year and allows you take a half day of paid time off for the purpose of volunteering with a local charity of your choosing.

Life and disability insurance

HashiCorp provides life insurance coverage in the amount equal to your annual salary at no cost to you. You will also be covered under our short term and long term disability policies in the event that you are unable to work for an extended period of time due to a health condition.

Flexible Spending Account (FSA)

You can set aside pretax money to go towards the purchase or payment of approved health care and dependent care expenses. These can include copays, birth control, day care for children or elder adults, acupuncture, and more.

Generous paid holidays

We offer 8 Paid Holidays each year to all employees. We respect all major holidays, and provide an extended break for Thanksgiving, Christmas, and New Years.

Explore HashiCorp's perks and benefits