Sales Operations Lead

Airbnb was born in 2007 when two Hosts welcomed three guests to their San Francisco home, and has since grown to over 4 million Hosts who have welcomed more than 1 billion guest arrivals in almost every country across the globe. Every day, Hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way.

The Community You Will Join:

Airbnb’s mission of providing inspiring travel experiences for our hosts and guests is heavily reliant on our Supply teams’ success in ensuring high quality supply in the market.

The Difference You Will Make:

As the Sales Ops Lead, you will partner with regional Supply leadership, as well as cross functional partners, on initiatives from delivering on centrally run strategic programs to defining and executing on local market strategies that will accelerate Airbnb’s growth. You should be comfortable with a variety of go to market strategy definitions, familiar with sales methodologies, best practices, sales metrics and cycles. You will support both the development of strategy for the region as well as the day to day operational running of the APAC Supply team.

A Typical Day

• Drive the execution and operationalization of central programs and strategies to the APAC regions, countries, territories and geos.
• Own clear communication from the region to global teams regarding performance against monthly and annual targets. Identify reporting issues, gaps in processes, and drive timely resolution.
• Own clear communication from our global teams to the APAC teams to ensure APAC remains a key player in the global Supply organization.
• Manage the run the business needs of the APAC Supply team (setting quotas, utilizing insights and tools to drive business performance, evaluating and measuring field performance, cadenced business reporting, territory design, resourcing).
• Support local Supply leadership in drafting and executing market strategies and programs including but not limited to developing strategies in lead generation and conversion rate improvements, supply acquisition, listing appeal and pricing optimization. Partner with data science to size markets/products, opportunities, and measure ROI.
• Support the creation and own the regional execution of sales and account management playbooks.
• Define the key sales support systems/processes required to meet the rapid growth of the business and achieve revenue attainment and market development objectives.
• Support Supply Leadership and Talent organisation in evaluating team performance.
• Prepare ad hoc analysis & participate on projects as needed.

Your Expertise:

• Minimum 8 years in a Sales Operations role.
• Proven track record as a great cross-functional business partner and ability to lead within a cross-functional environment.
• Strong problem solving and analytical skills including designing, developing and evolving financial/business models.
• Develop and monitor metrics, dashboards and reporting tools to improve Field productivity and efficiency across the customer lifecycle.
• Experience across the Customer Lifecycle with pre-sales, sales and customer success teams.
• Deep understanding of value drivers in various go to market designs and business models.
• Experience building and executing regional/local market strategies and field productivity programs.
• Excellent verbal and written communication skills are a must.
• Accuracy and attention to detail.
• Professional and consistent work habits, strong work ethic, driven to achieve company goals.
• Proven ability to succeed in both collaborative and independent work environments.
• Expert in Salesforce and GSuite; Advanced data analytics skills (e.g. SQL) a big plus.

Our Commitment To Inclusion & Belonging:

Airbnb is committed to working with the broadest talent pool possible. We believe diverse ideas foster innovation and engagement, and allow us to attract creatively-led people, and to develop the best products, services and solutions. All qualified individuals are encouraged to apply.