Staff Content Designer

Want to help us, help others? We’re hiring!

GoFundMe is a global community of over 100 million people with the common purpose of helping one another. Our mission is to help people help each other by making it safe and easy for people to ask for help and support causes—for themselves, each other, and their communities. In 2022, GoFundMe joined together with Classy, a leading nonprofit fundraising software company that enables nonprofits to connect supporters with the causes they care about. Together, GoFundMe and Classy have empowered people and organizations to raise more than $25 billion since 2010. Our vision is to become the most helpful place in the world.

Join us! The GoFundMe Product Design team is looking for a full-time Staff Content Designer. This role is key to continuing to embed content design into the product development process from the start and shaping the content design discipline as a whole. This is an incredible opportunity to carry out GoFundMe’s mission by helping people help each other.

This is a hybrid role and candidates considered for this position will be located in: San Francisco, CA

The Job…

• Lead content design and align your work with business goals, user needs, and our design system.
• Collaborate closely with product design, product management, engineering, legal, marketing, and other writers.
• Own content design processes, crafting everything from tooltips and microcopy to full user flows..
• Develop and maintain writing style and usage guidance for our product experiences.
• Champion the discipline's impact and proactively mentor designers, PMs, and more to help them improve their UX writing skills.

You…

• Have 5+ years of experience in product content strategy or content design with a portfolio of projects showcasing goals, process, and outcomes.
• Take initiative and prioritize workload while meeting project deadlines.
• Think about product strategy and vision - not just what words to write, but what product we should build.
• Give, seek, and incorporate thoughtful feedback - whether it’s about product strategy, design decisions, or word choice.
• Clearly articulate your content recommendations and decisions to stakeholders.
• Have experience working with a design system and using tools like Figma, Lyssna (UsabilityHub), and JIRA.

Bonus...

• Experience establishing a content design practice
• Writing experience in the digital fundraising space

Why you’ll love it here...

• Market competitive pay
• Rich healthcare benefits including employer paid premiums for medical/dental/vision (100% for employee only plans and 85% for employee + dependent plans) and employer HSA contributions.
• 401(k) retirement plan with company matching
• Hybrid workplace with fully remote flexibility for many roles
• Monetary support for new hire setup, hybrid work & wellbeing, family planning, and commuting expenses
• A variety of mental and wellness programs to support employees
• Generous paid parental leave and family planning stipend
• Supportive time off policies including vacation, sick/mental health days, volunteer days, company holidays, and a floating holiday
• Learning & development and recognition programs
• Gives Back Program where employees can nominate a fundraiser every week for a donation from the company
• Inclusion, diversity, equity, and belonging are vital to our priorities and we continue to evolve our strategy to ensure DEI is embedded in all processes and programs at GoFundMe. Our Diversity, Equity, and Inclusion team is always finding new ways for our company to uphold and represent the experiences of all of the people in our organization.
• Employee resource groups
• Your work has a real purpose and will help change lives on a global scale.
• You’ll be a part of a fun, supportive team that works hard and celebrates accomplishments together.
• We live by our core values: impatient to be great, find a way, earn trust every day, fueled by purpose
• We are a certified Great Place to Work, are growing fast and have incredible opportunities ahead!

GoFundMe is proud to be an equal opportunity employer that actively pursues candidates of diverse backgrounds and experiences. We are committed to providing diversity, equity, and inclusion training to all employees, and we do not discriminate on the basis of race, color, religion, ethnicity, nationality or national origin, sex, sexual orientation, gender, gender identity or expression, pregnancy status, marital status, age, medical condition, mental or physical disability, or military or veteran status.

The total annual salary for this full-time position is $185,000 - $230,000 + equity + benefits. As this is a remote position, the salary range was determined by role, level, and possible location across the US. Individual pay is determined by work location and additional factors including job-related skills, experience, and relevant education or training. Your recruiter can share more about the specific salary range based on your location during the hiring process.

If you require a reasonable accommodation to complete a job application or a job interview or to otherwise participate in the hiring process, please contact us at [email protected].

Learn more about GoFundMe:

We’re proud to partner with GoFundMe.org, an independent public charity, to extend the reach and impact of our generous community, while helping drive critical social change. You can learn more about GoFundMe.org’s activities and impact in their FY ‘23 annual report.

Our annual “Year in Help” report reflects our community’s impact in advancing our mission of helping people help each other.

For recent company news and announcements, visit our Newsroom.