Cards & BaaS Associate

Who We Are

Cross River is a highly profitable, fast-growing financial technology company powering the future of financial services. Our comprehensive suite of innovative and scalable embedded payments, cards, and lending products deliver financial services for millions of businesses and consumers around the globe. Cross River is backed by leading investors and serves the world’s most essential fintech and technology companies. Together with its partners, Cross River is reshaping global finance and financial inclusion.

We are on a mission to build the infrastructure that propels access, inclusion, and the democratization of financial services. While our company has tripled in size over the last three years, our strong sense of purpose led Cross River to be named to American Banker’s list of Best Places to Work in Fintech for the last 6 years. The reason for this success is simple – our nimble and collaborative family culture lives in every member of our growing team. Together we are at the forefront of technology and innovation, and we invite passionate, collaborative, and motivated high performers to join our expanding team.

What We're Looking For

We're looking for a motivated self-starter who can work in a fast-paced environment to support the strategic partnerships management team. You will hit the ground running helping the team drive key relationships. You will be asked to wear many hats. You will need to learn our business and ecosystems as well as our partners. Your technical and analytical, decision-making and interactive skills will be put to task; you will need to handle vague and nuanced situations. You will be part of the front line to our Fintech/Card/BaaS business.

Responsibilities:

• Be part of the frontline for our Cards/BaaS partners
• Review and resolve high level inquiries
• Route and engage designated stakeholders on more complex inquiries/requests
• Manage the relationship management knowledge base – helping maintain documentation regarding various projects, processes and operations up to date
• Manage the CRM system and keep client data up to date
• Deliver quarterly business review reports (QBR)
• Generate and deliver reports from data analysis and discover insights and opportunities
• Support regulatory activities to ensure ongoing compliance
• Advocate for our clients within the firm; liaise with other departments to resolve issues, implement changes, and integrate technology.

Qualifications:

• Knowledge of customer service or customer relationship management
• Business administration experience or business focused degree
• Strong analytical experience/skills
• Tech savvy and able to demonstrate adaptability to different types of systems
• Demonstrated ability to achieve high performance goals and meet deadlines with minimal supervision.
• Ability to multitask without getting overwhelmed.
• Extreme resourcefulness and excellent communication skills
• A learner’s mindset and the ability to pick up new information quickly.
• A genuine excitement for solving client’s problems.
• Excellent video/phone manner and presentation skills and able to productively facilitate meetings.

Nice to have:

• Knowledge of the commerce, payments and/or banking industry, including network schemes, technologies, leading players, emerging trends, and regulatory nuance.
• A broad understanding of the fintech space.

#LI-JG1 #LI-Hybrid #LI-Onsite

Salary Range: $60,000.00 - $80,000.00