Integrations Specialist

ABOUT THE ROLE

As an Integrations Specialist, you'll be at the forefront of driving seamless ERP integrations, ensuring our customers experience smooth, efficient onboarding with zero disruption to their operations. You’ll own the entire implementation process, taking charge of technical support and resolving complex integration challenges for both new and existing customers. Additionally, you’ll own customer-facing documentation, ensuring it’s always up-to-date and available internally and for customers. With a hands-on approach, you’ll lead a dynamic support team, optimizing processes and pushing the boundaries of efficiency, all while ensuring our clients get the absolute best experience every step of the way. If you thrive on solving tough problems and want to make an impact, this is the role for you!

Key Responsibilities:

• Serve as the technical expert for ERP and integration support, working closely with customers to troubleshoot and resolve issues.
• Lead the setup and configuration of ERP integrations for new customers, ensuring smooth transitions during onboarding.
• Own and maintain customer-facing documentation and training materials, ensuring the latest versions are always available both internally and for customers.
• Handle ongoing support for ERP integration issues, providing timely solutions to technical challenges.
• Manage and develop the support team, ensuring efficient workflow and proper headcount planning.
• Oversee the help center, including documentation, FAQs, and ticketing systems for ERP-related support.
• Collaborate closely with Product and Engineering teams to help train internal teams on new integrations and system updates.
• Continuously review and improve integration processes, contributing feedback to the development team to enhance product features and integrations.
• Collaborate with Onboarding and Customer Success teams to ensure seamless technical handoffs.

WHAT WE'RE LOOKING FOR

• 2-5 years of experience with ERP systems, integrations, or technical support roles.
• Strong technical problem-solving skills, with the ability to work in a fast-paced environment and manage competing priorities.
• Experience managing support teams, including global staff, to ensure operational efficiency.
• Previous experience in construction tech or SaaS is a plus, with familiarity in troubleshooting ERP systems.
• Ability to own and enhance support processes, including help center documentation and ticketing workflows.
• Must be located in the US or Canada, ideally within the Central or Eastern time zones.

WHAT WE OFFER

• Competitive Salary: We provide a salary that reflects your skills and experience, along with opportunities for performance-based bonuses. For this role, we are targeting a range of USD $47K-$72K annually.
• Flexible Work Environment: Enjoy the freedom to choose your work hours and the option to work remotely, promoting a healthy work-life balance. We have a small office in SF, but most of our team works remotely across the U.S. and Canada.
• Health & Wellness Benefits: Comprehensive health, dental, and vision insurance to support your well-being, along with wellness programs and resources.
• Professional Development: Annual $1K learning stipend to use toward classes, certifications, conferences, or other meaningful career development.
• Collaborative Culture: Join a supportive team that values creativity, innovation, and open communication, where your ideas are encouraged and celebrated.
• Equity Options: As a startup, we offer equity options to ensure that you share in our success as we grow together.
• Paid Time Off: Unlimited PTO policy with an encouraged three-week annual minimum.
• Team Events: We regularly host virtual team social activities and happy hours, and travel to meet in-person 1-2 times a year. (In 2024 we all went to Chicago!)

INTERVIEW PROCESS

We value a transparent and straightforward process, and hope that providing this context up front gives you useful insight into what to expect. We may make edits, but the process will look something like:

1. Application Review
2. Hiring Manager Video Interview | 30-45 min
3. Take-Home Exercise | Intended to be completed in 2 hrs or less
4. Panel Interview | 30-45 min
5. Cofounder Video Interview | 30-45 min