Systems Administrator (East Coast Hours)

Come join our Information Technology team

Our IT team is committed to empowering Karat users to operate efficiently, securely, and with operational excellence. We partner with all internal teams to ensure users have the up-to-date tools, systems, and support available.

Karat’s HQ is based in Seattle, Washington, but we are open to remote candidates within the U.S. with a preference for candidates on the East Coast (or with experience working East Coast hours). Occasional travel to Seattle, Washington will be required. Working hours will be 9:00 am to 6:00 pm Eastern Time.

Immigration sponsorship is not available for this position.

What you will do

As our Systems Administrator, you will be responsible for the day-to-day management of existing technology services and systems. Partnering with Technology, Security, and DevOps, you will be a pivotal decision-maker in driving continuous technology enhancements and improvements within Karat.

• Oversee the daily operation and maintenance of existing technology systems and services.
• Partner with external vendors to resolve issues, evaluate solutions, and negotiate pricing.
• Serve as an escalation point for the IT Support team on advanced hardware, network, and software challenges.
• Develop and refine internal processes to enhance system efficiency and support security compliance initiatives.
• Lead IT projects from conceptual design through implementation.
• Support Karat's compliance efforts by providing reporting, analysis, and recommendations to the Security team.
• Configure and maintain SaaS applications, such as Office 365, G Suite, Slack, Okta, and Zoom.
• Assess, recommend, and deploy new technologies to support Karat's global expansion.
• Manage a diverse device fleet (macOS, iOS, Windows, and Chrome OS) using tools like Jamf and Intune.
• Occasionally travel to Seattle, WA, as needed.

The experience you will bring

• 4+ years of experience in Information Technology with at least 2 years as a System Administrator (or similar)
• Expertise in troubleshooting and managing MacOS environments is required
• Proficiency with MDM platforms in mixed environments (e.g., Jamf and Intune)
• Strong understanding of cloud-based architecture and applications, including identity management, Okta, G Suite, and Office 365
• Demonstrated ability to automate device deployment and administrative tasks
• Excellent problem-solving skills and a broad technical knowledge base
• Effective communication (written and verbal) and project management skills *in a remote and distributed working environment *
• Solid understanding of security concepts for applications and related technologies
• Proven success in optimizing organizational efficiency through software tools and feature awareness
• SOC 2 compliance experience is a bonus