Business Development Manager - SMEs

Ready to learn more about us?We were founded in 2010 with a dynamic and agile start-up spirit. The trust of around 30 million customers and 250,000 sellers has made us the first decacorn in Turkey. Our success is backed by renowned investors such as Alibaba, General Atlantic, Softbank, Princeville Capital and several sovereign wealth funds. In 2022, we opened our first dedicated international office in Berlin and expanded to Amsterdam, Luxembourg and London. And that's just the beginning!

Tech at the rootWe believe that technology is the driver and e-commerce is the outcome. Thanks to the dedication of our team, we have become one of the top 5 e-commerce companies in EMEA and one of the fastest growing worldwide. We currently deliver over 1.5 million parcels daily to 27 countries.

Growth is in our DNAAs a young and dynamic company, we are constantly growing and expanding. With Trendyol Tech, one of the leading R&D centres, Trendyol Express, the fastest growing delivery network, Dolap, the largest platform for second-hand goods, and Trendyol Go, our instant food and grocery delivery service, we are gearing up to become the world's leading e-commerce platform.

Focused on positive impactOur vision goes beyond business success. We strive to make a sustainable and positive impact on our customers, business partners, and society. By digitizing merchants and SMEs, helping businesses grow, and promoting women's economic empowerment, we are dedicated to creating a better future.

ABOUT THE TEAMTrendyol International offers an exciting growth environment with significant opportunities to drive strategic change and meaningful results. We build and continue to invest in world-class end-to-end operations and look for leaders to shape decisions for long-term success.

We are seeking a dynamic and compassionate Business Development Manager who is passionate about helping sellers succeed. In this role, you will empower and support sellers through every step of their onboarding journey, ensuring their success and fostering strong, lasting relationships. Your efforts will directly impact our platform's growth by attracting high-quality sellers and ensuring their long-term success. Join us and play a key role in shaping the future of our marketplace, where your contributions will be valued and celebrated!

Your Main Responsibilities

• Empower and guide new marketplace sellers through the entire onboarding process, including registration, training, and seamless integration into the platform.
• Support sellers by providing clear and empathetic guidance on platform rules, policies, and best practices, ensuring they feel confident and equipped for success.
• Nurture seller growth by monitoring performance, offering constructive feedback, and recommending improvements that enhance their journey on the platform.
• Provide caring and attentive technical support to address and resolve seller issues, ensuring they feel supported and valued throughout their experience.
• Foster strong, lasting relationships with sellers through regular communication, making sure their needs are met and their voices are heard.
• Collaborate with cross-functional teams to suggest improvements and process enhancements, continually refining the seller onboarding experience to be more efficient and inclusive.
• Lead with care by overseeing key onboarding milestones, including test orders, to ensure sellers are fully prepared and confident before going live.

What We're Looking For

• Extensive experience in e-commerce, sales, or marketplace management, with a strong track record in nurturing seller recruitment and onboarding.
• Proficiency in English and native-level fluency in Romanian, enabling you to communicate clearly and empathetically with a diverse group of sellers.
• In-depth familiarity with e-commerce platforms and the ability to thoughtfully troubleshoot technical issues related to seller onboarding.
• A people-first mindset with a strong focus on resolving issues quickly and ensuring sellers feel valued and supported.
• An entrepreneurial, collaborative, and results-driven attitude, with the ability to work independently while staying connected to the team.
• Strong problem-solving skills, with the ability to creatively and effectively address challenges to support and uplift sellers.