Senior Manager - Learning & Development

Vonage Human Resources Mission

We act as a strategic partner with the business to maximize the value of Vonage’s greatest asset – our people. We embrace change and the opportunity it brings, acting as a catalyst to enable all Vonage employees to develop and contribute to their optimum potential. We leverage industry best practices. Our team is focused and committed to recruiting, developing, rewarding and retaining our high-performing global workforce.

Why this role matters

Organization Effectiveness (within Human Resources) partners with business leaders to transform culture and build thriving teams. We assess capability requirements, identify gaps and develop learning solutions that accurately reflect individual, team and broader organizational needs. You can join our team as a Senior Manager of Learning & Development, reporting to the VP, Organization Effectiveness, providing learning and development direction across a variety of initiatives and programs and for multiple / diverse organizations.

IF THIS SOUNDS LIKE YOU, CONTINUE READING BELOW…….

What you will do

• Lead a team who collaborate with subject matter experts across functional teams to understand business objectives, capability gaps and establish baseline learning objectives.
• Oversee the design, development and delivery of engaging, fresh and impactful learning experiences tailored to address identified gaps.
• Ensure learning solutions influence positive change, align with strategic business objectives and enhance individual and organization capability.
• Design and develop learning solutions using varied instructional methods
• Facilitate learning and development as an instructor, designer, business partner and internal consultant.
• Manage transformational projects; you will have experience of the full design life cycle, from needs analysis through to design.
• Provide oversight for “off-the-shelf” e-learning courses, providing recommendations on learning paths, identifying appropriate content to be imported into our experience platform (LXP).
• Contribute to broader organization development efforts and support team projects to scale and expand availability of learning and development solutions.
• Evaluate training success through feedback, survey responses, completion reports, etc.
• Ensure perpetual updates to materials and programs based on learner feedback.
• Remain aware of all emerging instructional technologies and make recommendations about when to adopt certain approaches to continue to offer the best learning experience possible.
• Oversee the support for our learning experience platform (LXP) to learners, stakeholders and administrators
• Provide ad hoc creative support to the VP, Organization Effectiveness with special initiatives and projects.

What you will bring

• Demonstrated knowledge of human behavior, adult learning theory and other factors that impact effective learning and development outcomes.
• Direct experience of leading a team within a dynamic learning & development environment.
• Familiarity with learning and development methods, programs, processes, issues and considerations.
• Experience in analyzing training needs and developing training plans.
• Excellent verbal / written communication, facilitation and presentation skills.
• Experience with video editing, image editing, and rapid e-learning tools such as Articulate, Camtasia, Captivate, etc.
• Strong communication skills.
• Strong attention to detail.
• Experience with design thinking principles.
• Ability to:
  • Plan, design, develop and deliver effective programs across multiple platforms (classroom, in-person, virtual, web-based, etc.).
  • Provide learning and development thought leadership to clients, managers and other stakeholders.
  • Translate learning needs into effective learning solutions through instructional design and content development.
  • Conceptualize and design training and related educational / informative material.

What is required for application

• Bachelor’s Degree in Business, Industrial / Organizational Psychology, Behavioral Sciences, Human Resources, Business or related discipline.
• Prior experience in leading a Learning & Development team
• Prior experience with learning design and development, graphic design, or related experience, developing learning content in Articulate or similar tools.
• Working knowledge of modern Learning Management Systems (Thrive would be a big bonus)

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