Technical Success Specialist

Bubble is a revolutionary software development platform with a simple mission: make technology accessible to everyone and help people bring their ideas to life. Rather than specializing in one or two aspects of web development, Bubble’s full-stack visual programming interface does it all, allowing you to customize your UX with a drag-and-drop editor, build out logic, manage databases, and integrate with anything via plugins and API.

With all the tools needed to build a site like Facebook or Airbnb, anyone from first-time entrepreneurs to enterprise-level companies can take an idea from concept to fully functional, scalable reality faster and cheaper than you could with just code. As the only full-stack, no-code platform on the market with over 3 million users in over 100 countries, Bubble is breaking down the barriers to entrepreneurship and innovation across the globe.

What we’ve achieved:

Our product is working, and we are thriving. Entire VC-backed companies have been built entirely on Bubble. After finding product market fit and 8 years of bootstrapping, we raised a $100 million Series A and we’re one of the fastest-growing companies in the New York tech ecosystem.

You can build just about anything on Bubble. For example, all new hires build Bubble apps as part of their onboarding, and a recent hire on our Customer Success team built their own version of the social media application Goodreads in 4 days. It has user authentication, an activity feed, upvotes, commenting, followers, lists, account management, live updates, a fully loaded database, API connectivity, and more.

About the team:

The Technical Success team acts as technical advisors and problem solvers for key customers. We serve as a bridge between their needs and our platform, providing them with technical guidance, training, and product support via high-touch, consultative interactions with the goal of driving real business impact. Internally, we are an integral partner to our Sales and Product teams, helping close deals and shape the roadmap.

In this role, you’ll:

• Support our sales team:

• Participate in implementation and onboarding of new customers to their enterprise plans and hardware

• Own a book of business of 20-25 accounts in collaboration with our Account Management team:

• Analyze and optimize our tools, documentation, and processes to improve and help scale our operations

• Collaborate with other teams to improve our users’ overall experience with Bubble

What growth looks like:

• Skills you’ll learn:

• We hope to see you excel in this role and handle a full book of business within 6-12 months

About you:

• Embodies Bubble’s values

• Has Success Management or customer-facing experience

• Has had performance tied to a target like collections, product usage, or activity

• Has experience working with APIs, has experience investigating Application Performance Monitoring data, or has built an application or tool for the internet

• Exhibits an investigative mindset, high attention to detail, and aptitude for learning

• Demonstrates a strategic ability to compare product usage with customer goals

• Thrives in the face of ambiguity, demonstrating an ability to problem solve with minimal guidance

• Willing and excited to work directly with high stakes prospects and customers on live video calls

• Has exceptional written and verbal skills; can translate complex solutions to users concisely and clearly, while collaborating with the team effectively and efficiently

• Wants to be part of building and designing processes, tooling, and documentation

Interview Process:

Stage 1: Application

• Rolling applications close on Nov 22, 2024

• Send an email to [email protected] (cc; [email protected])

• Your email should be a paragraph or two explaining why you’re interested in this role, and why you believe you’d be a good addition to the team. (You can reference a past project you’ve worked on that’s applicable)

Stage 2: Interviews

• The first interview (30 minutes) will be a technical assessment. You’ll demonstrate an app audit, and explain your thought process for the recommendations you make and the aspects of the app you look at

• The second interview (30 minutes) will be a Q&A with the hiring manager, Sammi

Stage 3: Executive Review

• If your technical assessment and interview are successful, you’ll have a 30-minute interview with David

We prefer hiring people within commuting distance of our NYC office because we value getting together in person regularly. For those who enjoy working from our Manhattan office on a more regular basis, we offer catered lunches, and happy hours, among other fun perks.

Benefits:

In addition to cash and equity compensation, Bubble offers a robust benefits package equating to roughly twenty thousand in additional annual compensation:

Our benefits include, but are not limited to:

• Comprehensive health coverage

• 401(k) Matching

• Wellness and Work Enablement stipends

• Flexible PTO

• A Sabbatical program

• Generous relocation package for those looking to move to NYC

Join us!

Let’s democratize access to technology together! If this sounds like you, apply! If you don’t meet all of the qualifications but think you could be a match, we’d still love the chance to review your application. At Bubble, we encourage people from all ages, abilities, and experiences to apply. Bubble does not discriminate on the basis of race, color, ancestry, religion, national origin, sexual orientation, age, citizenship, marital or family status, disability, gender, gender identity or expression, pregnancy or caregiver status, veteran status, or any other legally protected status.