Freelance Support - Remote (Scotland)

As a company dedicated to IT Solutions, we are seeking a skilled and self-motivated Freelance Field IT Support Technician to join our network of experts! As a Freelance IT Support Technician, you will provide technical support to our clients and will be responsible for troubleshooting and resolving a variety of IT issues in diverse environments, ensuring impecable operations and exceptional customer service delivery.

Key Responsibilities:

• Deliver technical support for hardware, software, and network-related issues to our clients
• Offer clients technical advice and user training for IT systems and software.
• Perform system upgrades, software installations, and other IT maintenance tasks as needed.
• Rec**ord and report all service requests, work performed, and resolutions.
• Maintain a high level of professionalism and customer satisfaction on every job.

Essential Skills & Experience:

• Proven experience in providing IT support, preferably in a field-based or freelance role.
• Proficient in Windows, macOS, Linux and common business software applications.
• Strong troubleshooting abilities with a keen eye for detail and problem-solving.
• Solid understanding of networking (LAN, Wi-Fi, VPN, etc.) and hardware configuration.
• Excellent communication and customer service skills.
• Ability to manage your own schedule, work independently, and take initiative.

Desirable Skills:

• Familiarity with Microsoft Server, Active Directory, Office 365, and other enterprise software.
• Experience in IT security protocols and best practices.
• Relevant IT certifications are a considerable bonus.

Why Work With Us?

• Flexible freelance opportunities with competitive pay rates.
• The chance to work with a variety of clients and industries, gaining diverse experience.
• Independence to manage your own work schedule.
• Opportunity for ongoing contracts and repeat business.
• A supportive network of professionals and resources.
• If you're a experienced IT technician who enjoys troubleshooting and helping clients, we are excited to receive your application!