About the job
As a company dedicated to IT Solutions, we are seeking a skilled and self-motivated Freelance Field IT Support Technician to join our network of experts! As a Freelance IT Support Technician, you will provide technical support to our clients and will be responsible for troubleshooting and resolving a variety of IT issues in diverse environments, ensuring impecable operations and exceptional customer service delivery.
Key Responsibilities:
- Deliver technical support for hardware, software, and network-related issues to our clients
- Offer clients technical advice and user training for IT systems and software.
- Perform system upgrades, software installations, and other IT maintenance tasks as needed.
- Record and report all service requests, work performed, and resolutions.
- Maintain a high level of professionalism and customer satisfaction on every job.
Essential Skills & Experience:
- Proven experience in providing IT support, preferably in a field-based or freelance role.
- Proficient in Windows, macOS, Linux and common business software applications.
- Strong troubleshooting abilities with a keen eye for detail and problem-solving.
- Solid understanding of networking (LAN, Wi-Fi, VPN, etc.) and hardware configuration.
- Excellent communication and customer service skills.
- Ability to manage your own schedule, work independently, and take initiative.
Desirable Skills:
- Familiarity with Microsoft Server, Active Directory, Office 365, and other enterprise software.
- Experience in IT security protocols and best practices.
- Relevant IT certifications are a considerable bonus.
Why Work With Us?
- Flexible freelance opportunities with competitive pay rates.
- The chance to work with a variety of clients and industries, gaining diverse experience.
- Independence to manage your own work schedule.
- Opportunity for ongoing contracts and repeat business.
- A supportive network of professionals and resources.
If you're a experienced IT technician who enjoys troubleshooting and helping clients, we are excited to receive your application!
About the company
Policomp
Actively Hiring
