Customer Service Representative (Rostered shifts between 6am and 12am Mon-Sun)

A couple of things to note: 1) This role will require evening and weekend availability. When submitting your application please state the hours you're available to work from Monday - Sunday in the "additional information/cover letter" section.

2) This role will be working out of our Central London, Monument office for all shifts (daytime, evening and weekend), please ensure this is suitable for your before applying.

We look forward to receiving your application and speaking with you soon!

About Us

At Splend, we’re on a mission to fundamentally change the way people own and operate a vehicle. With a strategic focus on Rideshare, we provide our customers straight forward, no strings attached access to vehicle ownership. But we aren’t just about vehicle ownership; We are also fast-tracking the transition to green mobility, and we are leading the way globally in reducing the carbon footprint of the transportation sector by transitioning our fleet to electric vehicles. About the Role Our Customer Service Representative role will act as the first point of contact between Splend and our amazing Customers, with the overarching goal of providing exceptional support, and timely issue resolution.

Responsibilities:

• Delivering an all-around, best in class customer service experience, consistently exceeding customer expectations.
• Efficiently resolving customer issues, complaints, and inquiries achieving above average levels of customer satisfaction.
• Strong conflict management skills to effectively de-escalate situations and deliver meaningful solutions.
• Ensure that detailed notes are meticulously recorded in our CRM system after each interaction, demonstrating high attention to detail to maintain accurate and comprehensive customer records.
• Proactively identify and anticipate customer needs, ensuring regulatory compliance and business governance standards are consistently met. This includes being accountable centrally for vehicle maintenance, damage and loss, and license and contract management.
• Build strong, lasting relationships by consistently engaging with customers and going above and beyond to meet their needs, ensuring they feel valued and supported at every interaction
• Collaborate cross-functionally to meet and exceed personal and team qualitative and quantitative targets, driving overall success through teamwork and shared goals

What You’ll Bring

• Demonstrated experience in a fast-paced customer service position. Exposure within a fast growing, scale up environment desirable
• Demonstrated natural problem-solving skills and a proactive approach to taking initiative.
• Thrive in a dynamic, developing environment where change is a constant, demonstrating exceptional adaptability and flexibility.
• Possess exceptional written and verbal communication skills, with the ability to clearly articulate ideas and effectively interact with diverse audiences.
• Be tech-savvy and able to quickly learn new systems.
• The ability to maintain a positive attitude when interacting with customers, even in challenging environments, while effectively compartmentalising and managing stress

Our Benefits

• Performance based bonus
• Flexible leave options, providing more time for rest & recovery
• Health and Wellbeing benefits
• Employee Assistance Program
• Dedicated Learning & Development Platform